topic Re: Pink tint to screen at startup in Streaming

Pink tint to screen at startup

MX5Racer — Tue, 15 Nov 2022 19:08:33 GMT

Starting a few days ago when turning on my Chromecast with Google TV (remote power on) the screen has a pink tint to it.

Have disconnected, un plugged and restart it a couple times. After reboot it works till I turn it off again, turning it on sometimes gets the Pink tint again ^&^%$

It's NOT the LG TV because... When I turn on the TV with my Roku remote it is perfect.

My fix is to turn on the TV with the Roku remote then press the Home or YouTube button in the Chromecast remote

What update messed this up?

Re: Pink tint to screen at startup

JenniferV — Tue, 22 Nov 2022 19:47:40 GMT

Hi MX5Racer,

Thanks for reaching out and for taking some steps beforehand — I appreciate it!

To cover all the bases, could you please plug in the Chromecast with Google TV (HD) into other HDMI ports on the same TV? Also, if possible, try to plug in your device into a different TV screen to isolate the issue.

If the issue persists, factory reset your Chromecast with Google TV (HD).

Let me know how it goes.

Best,

Jennifer

Re: Pink tint to screen at startup

JenniferV — Sun, 27 Nov 2022 16:42:30 GMT

Hey there,

How's it going? Did those steps help?

Thanks,

Jennifer

Re: Pink tint to screen at startup

MX5Racer — Sun, 27 Nov 2022 18:05:30 GMT

Just finished the steps...

Switched HDMI ports - still pinkish tint

Factory Reset - still pinkish tint

Currently only have one TV so I cannot try another TV

Re: Pink tint to screen at startup

JenniferV — Sun, 27 Nov 2022 20:06:28 GMT

Hello MX5Racer,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Pink tint to screen at startup

MX5Racer — Sun, 27 Nov 2022 20:16:09 GMT

Form Submitted

Re: Pink tint to screen at startup

JenniferV — Sun, 27 Nov 2022 22:01:47 GMT

Hey MX5Racer,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon so, please keep your lines open.

Also, please be advised that this thread will be locked after 24 hrs.

Best,

Jennifer