topic Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit? in Streaming

Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

ZeuGiRDoR — Wed, 09 Nov 2022 17:50:51 GMT

Any other app like Netflix or Disney+ counts, but not YouTube Kids for Android TV. How can it be fixed?

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

JenniferV — Sun, 13 Nov 2022 19:45:24 GMT

Hello ZeuGiRDoR,

Thanks for reaching out to the Chromecast Community forum!

Quick question: do you have a separate Chromecast device or you only have an Android TV? In the meantime, please check this support website article to see more information about the screen time limit for your device. If you're still experiencing the issue, please reboot your Chromecast or your TV and observe the behavior.

Thanks,

Jennifer

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

DJKR — Mon, 14 Nov 2022 07:47:24 GMT

I am having a similar issue with Youtube as well as Youtube Kids on Google Chromecast with Google TV, seems to be introduced since updating to Android 12.

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

JenniferV — Tue, 15 Nov 2022 00:01:25 GMT

Hello DJKR,

I'm sorry to hear that you're also experiencing the same issue with your Chromecast with Google TV (4K). Could you please try to reboot your device and plug it in on a different HDMI port on your TV? Resetting your device might also help.

Thanks,

Jennifer

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

aatienza — Fri, 18 Nov 2022 02:20:42 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jennifer.

Thanks,

Archie

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

DJKR — Mon, 21 Nov 2022 06:33:33 GMT

I already tried this before posting here and it did not work.

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

JenniferV — Tue, 22 Nov 2022 23:40:33 GMT

Hi DJKR,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks for lending a hand here, Archie.

Regards,

Jennifer

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

JenniferV — Wed, 30 Nov 2022 16:53:50 GMT

Hello DJKR,

We haven't received your form — were you able to fill it out?

Best,

Jennifer

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

DJKR — Wed, 30 Nov 2022 07:00:21 GMT

Morning, I have completed the form.

Re: Why YouTube Kids for Android TV does not count towards the kids daily screen time limit?

JenniferV — Wed, 30 Nov 2022 16:57:45 GMT

Hey there,

DJKR, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon so, please keep your lines open.

ZeuGiRDoR, how's it going? Still need help? Let us know if you do as we will be locking this thread after 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Jennifer