topic Re: Chromecast Gen1 unable to connect through Google Home App in Streaming

Chromecast Gen1 unable to connect through Google Home App

JonBakken — Tue, 22 Nov 2022 20:04:19 GMT

Hi! 🙂
Have run inn to the following issue; have connected my chromecast after a few months disconnected. Have rearranged my home network, so SSID is changed. Factory reset the device, the LED flashes white, connected my iphone to the chormecast#### network, the app searches and seems to dtect the device, but is unable to connect; "Could not connect. Make sure lokal network access is activated in the phones settings, and try again."

I have resett both the chromecast AND reinstalled the app a couple of times, but get the same response every time... so... could there be an issue with updated app/old chromecast?... I have tried all and every suggestion I have found so far, both in this community and elsewhere, but no luck so far... all and any help will be greatly appreciated! 🙂
Regards, JonB, Norway

Re: Chromecast Gen1 unable to connect through Google Home App

jazzy2b2003 — Thu, 24 Nov 2022 17:24:04 GMT

I'm having the same issue except I hadn't changed anything or turned it off, it just stopped connecting and now can't find network. Very frustrating

Re: Chromecast Gen1 unable to connect through Google Home App

JenniferV — Sun, 27 Nov 2022 23:21:38 GMT

Hi folks,

Thanks for reaching out and for doing some steps beforehand — it's a big help!

To cover all the bases, could you please try to use a different supported mobile phone, then reboot your Chromecast and Wi-Fi router? Plugging it on a different HDMI port on your TV or connecting it to a mobile hotspot to isolate the issue might also help.

Regards,

Jennifer

Re: Chromecast Gen1 unable to connect through Google Home App

JenniferV — Wed, 30 Nov 2022 23:34:05 GMT

Hello there,

How's it going with your Chromecast? Do you still need help?

Thanks,

Jennifer

Re: Chromecast Gen1 unable to connect through Google Home App

JonBakken — Thu, 01 Dec 2022 17:29:13 GMT

Hi!

Did try those tips, no luck thus far, it seems to detect the chromecast, but does not connect... :'-( ...

Re: Chromecast Gen1 unable to connect through Google Home App

JenniferV — Thu, 01 Dec 2022 20:55:37 GMT

Hey JonBakken,

Thanks for getting back to us. Could you try to plug in the Chromecast into a different TV screen if one is available?

Regards,

Jennifer

Re: Chromecast Gen1 unable to connect through Google Home App

JenniferV — Sun, 04 Dec 2022 23:21:19 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the step go?

Thanks,

Jennifer

Re: Chromecast Gen1 unable to connect through Google Home App

JenniferV — Mon, 05 Dec 2022 23:34:51 GMT

Hello JonBakken and jazzy2b2003,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer