topic Re: Need a new chromecast controller in Streaming

Need a new chromecast controller

bmerenbloom — Wed, 23 Nov 2022 19:13:33 GMT

I have a little white oval controller to control the Youtube TV dongle on my TV.

I need a new one because it's damaged (it got wet).

Customer Service tried to talk me through re-setting and repairing, and it seemed to work, but it turns out only some of the buttons were working.

Some buttons are not working.

I have called Customer Support about three times already. I need a new controller.

I am not 100% sure exactly what model of controller I need (4k or HD ???)

Re: Need a new chromecast controller

Jeran — Wed, 30 Nov 2022 20:46:04 GMT

Hey there bmerenbloom,

I apologize for the late response, thank you for being patient! I'm really sorry to hear that your remote got damaged! Here is where you need to go to replace that remote.

I hope that helps, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Need a new chromecast controller

Juni — Sat, 03 Dec 2022 22:45:11 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks,

Juni

Re: Need a new chromecast controller

bmerenbloom — Sat, 03 Dec 2022 23:03:44 GMT

I bought a new Chromecast HD on sale for the same price as a new standalone controller, and grabbed the controller out of the box and sat the actual Chromecast HD device aside, and now I use the controller with my "old" Chromecast 4k, and everything works fine.

Re: Need a new chromecast controller

JenniferV — Sun, 04 Dec 2022 16:45:50 GMT

Hello bmerenbloom,

Thanks for keeping us in the loop and glad to hear that the new Chromecast Voice Remote is working with your Chromecast with Google TV. Feel free to let us know if you still need help otherwise, we'll be locking this thread after 24 hours.

I appreciate your help here, Jeran and Juni!

Best,

Jennifer