topic Virtual remote pairing troubleshoot in Streaming

Virtual remote pairing troubleshoot

Imgb420 — Mon, 05 Dec 2022 03:16:47 GMT

Everything works fine until I get to the point where I’m trying to set up the virtual remote. It comes up on my phone to put in the code on the tv but the tv never displays a code. It just keeps going in ambient mode

Re: Virtual remote pairing troubleshoot

Jeran — Tue, 13 Dec 2022 18:44:31 GMT

Hey there Imgb420,

I apologize for the late response on this thread, thank you for being patient! Were you able to set up your Virtual Remote? If not, I'd be happy to help out, as sometimes connecting devices can be tricky. First, make sure your Google Home app is up-to-date. Afterwards, make sure your phone and the Chromecast are both on the same network band, and there are no VPNs or Proxies running. Then, go ahead and clear out the cached data on the Google Home app, and try connecting again.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Virtual remote pairing troubleshoot

Jeran — Mon, 19 Dec 2022 18:50:03 GMT

Hey there Imgb420,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Virtual remote pairing troubleshoot

Jeran — Tue, 20 Dec 2022 20:20:45 GMT

Hey Imgb420,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran