topic Re: Google tv remote, input change not working in Streaming

Google tv remote, input change not working

Yez — Sun, 20 Nov 2022 10:31:37 GMT

The remote works fine with volume, mute and turn on/off.

The input button opens the input selection in a sidebar but I can't change. If I move up or down it's only reacting on the Google TV page I'm on.

I have a Phillips TV

Re: Google tv remote, input change not working

Dmandrsn — Sun, 20 Nov 2022 22:29:48 GMT

Same here

Re: Google tv remote, input change not working

Yez — Mon, 21 Nov 2022 07:48:11 GMT

Hi, do you also have a Phillips Android TV?

Re: Google tv remote, input change not working

Dmandrsn — Mon, 21 Nov 2022 12:46:45 GMT

No Phillips Android. I have an LG. Many issues with the CC remote.
Last night I rebooted my router, unplugged chromecast.
Plugged CC back in via wall plug.
Seems to be working. Time will tell.

Re: Google tv remote, input change not working

Yez — Mon, 21 Nov 2022 14:35:20 GMT

Alright, can't imagine the router is essential in this case. I tried restart CC, maybe I should try disconnect it and also change HDMI port.

I'll get back if any positive result

Re: Google tv remote, input change not working

Jeran — Fri, 25 Nov 2022 16:22:51 GMT

Hey there Yez,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Best regards,
Jeran

Re: Google tv remote, input change not working

Yez — Fri, 25 Nov 2022 17:11:47 GMT

Please leave it open, still haven't found an answer or solution

Re: Google tv remote, input change not working

Jeran — Fri, 25 Nov 2022 17:33:38 GMT

Hey there Yez,

No problem at all, we can leave it open. One thing I recommend that you try is changing the remote to IR instead of HDMI-CEC in the Google TV settings, and see if that makes a difference.

Thank you,
Jeran

Re: Google tv remote, input change not working

Yez — Fri, 25 Nov 2022 19:34:54 GMT

Thanks

I've tried both CEC and all 10 IR methods with no luck.

The input button on the remote works fine but I can't change the source only view it. If I click up or down it only change what's in Google TVs content (like settings, where I usually is when I'm trying to set it up)

Re: Google tv remote, input change not working

Jeran — Thu, 01 Dec 2022 20:48:05 GMT

Hey there Yez,

In this case, the Chromecast may need an update to interact better with your particular model of Phillips TV. In the past, my Vizio TV had the same issue and was later fixed in an update. If you have the time, would you submit feedback via Google TV to let Google know?

Best regards,

Jeran

Re: Google tv remote, input change not working

Yez — Thu, 01 Dec 2022 20:57:25 GMT

I'll do that right away and hope it'll happen. Thanks

Re: Google tv remote, input change not working

Jeran — Thu, 01 Dec 2022 21:42:55 GMT

Hiya Yez,

Thank you, it really does help out! In the meantime, did you have any other questions or concerns we can address?

Best regards,
Jeran

Re: Google tv remote, input change not working

Yez — Thu, 01 Dec 2022 22:19:32 GMT

Not really, I'm generally very happy with Google TV & remote except from that one issue. It's very annoying because I often change input source, typically PS or Xbox, and if I have them running in the background while using Google TV there's no way back without using the ordinary TV remote.

Re: Google tv remote, input change not working

Jeran — Fri, 02 Dec 2022 16:14:20 GMT

Hey there Yez,

That is totally understandable, I'm glad to hear that the device is good aside from this issue. The only other alternative at the moment is to use the Chromecast Virtual Remote that's built into the Google Home app. Feel free to check out the link for more details on that.

I look forward to hearing from you, and if you had any other questions, please let me know. Otherwise, I'll go ahead and lock the thread in 24 hours.

Thank you,
Jeran

Re: Google tv remote, input change not working

Yez — Fri, 02 Dec 2022 16:56:43 GMT

The remote in Google TV app and Home app does not support volume control and there are no input/source control. So it's even worse than the physical remote.

Please leave this post open. It's a pending problem and there are still no solution.

I don't know why you are so eager to close this thread?

Re: Google tv remote, input change not working

Jeran — Fri, 02 Dec 2022 17:03:03 GMT

Hey there Yez,

I can leave this thread open. People are more than welcome to post their workarounds if they so desire, however, this is something that may need to be fixed in a future firmware update, either by Google or Phillips. The more feedback Google receives regarding this issue, the more likely they are to prioritize it.

Thank you,
Jeran

Re: Google tv remote, input change not working

Jeran — Mon, 05 Dec 2022 18:37:05 GMT

Hey there Yez,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Google tv remote, input change not working

Yez — Mon, 05 Dec 2022 18:39:02 GMT

Hey don't forget that you said Friday you would leave the thread open 😛

Re: Google tv remote, input change not working

Jeran — Mon, 05 Dec 2022 18:45:16 GMT

Hiya Yez,

For sure! I'm just checking up if you had any more questions, or if you ran into any issues with submitting feedback.

Best regards,

Jeran

Re: Google tv remote, input change not working

Yez — Mon, 05 Dec 2022 18:48:42 GMT

Oh sorry, thought you were in a process of shutting it down 😄

The feedback session went fine, unfortunately I won't get a reply or follow-up. But I'll check if there's any updates now and then.

Thanks Jeran