topic Re: Cast HD only no 4K from Netflix or Prime in Streaming

Cast HD only no 4K from Netflix or Prime

PRB51 — Tue, 22 Nov 2022 20:41:53 GMT

New Chromecast with Google TV (4K) will not cast to Samsung 4K TV, only cast in 1080 HD. The Chromecast is plugged directly into Yamaha a/v receiver that supports 4K 60Hz. Samsung native apps (Netflix, Prime) work fine with 4K resolution. Strong 5G wi-fi signal at 100 Mps

Re: Cast HD only no 4K from Netflix or Prime

JenniferV — Tue, 29 Nov 2022 22:38:05 GMT

Hi PRB51,

Thanks for reaching out. Could you please try to plug in the Chromecast with Google TV (4K) directly in the HDMI port on your Samsung TV and check if the same issue will persist? Also, make sure your receiver's firmware version is updated.

Regards,

Jennifer

Re: Cast HD only no 4K from Netflix or Prime

aatienza — Sat, 03 Dec 2022 00:36:05 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jennifer.

Thanks,

Archie

Re: Cast HD only no 4K from Netflix or Prime

JenniferV — Sun, 04 Dec 2022 16:08:30 GMT

Hello PRB51,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand, Archie.

Best,

Jennifer

Re: Cast HD only no 4K from Netflix or Prime

PRB51 — Sun, 04 Dec 2022 17:32:33 GMT

Still no 4k through new Google Chromecast

Re: Cast HD only no 4K from Netflix or Prime

PRB51 — Sun, 04 Dec 2022 17:35:11 GMT

Plugged Chromecast directly into TV hdmi and still no 4k from Chromecast

Re: Cast HD only no 4K from Netflix or Prime

JenniferV — Mon, 05 Dec 2022 23:14:39 GMT

Hi PRB51,

Thanks for getting back to us. Could you please try to reset your Chromecast and reboot your Wi-Fi router? Let me know how it goes.

Regards,

Jennifer

Re: Cast HD only no 4K from Netflix or Prime

PRB51 — Mon, 05 Dec 2022 23:24:47 GMT

Rebooting Wi-Fi did not help.

Would it be useful to see screen capture of TV/Netflix/Chromecast data?

Phil

Re: Cast HD only no 4K from Netflix or Prime

PRB51 — Wed, 07 Dec 2022 18:11:03 GMT

Reset and rebooted and we can still only cast HD signal. No ultra HD even with a premium subscription with Netflix!

Re: Cast HD only no 4K from Netflix or Prime

JenniferV — Wed, 07 Dec 2022 23:39:11 GMT

Hi PRB51,

Yikes! We'd like to take a deeper look into this. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: Cast HD only no 4K from Netflix or Prime

PRB51 — Thu, 08 Dec 2022 04:00:05 GMT

Done!

Re: Cast HD only no 4K from Netflix or Prime

JenniferV — Thu, 08 Dec 2022 17:27:39 GMT

Hello PRB51,

We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Jennifer