topic Chromecast HD switches back to 720p after reboot in Streaming

Chromecast HD switches back to 720p after reboot

heybaybee — Tue, 06 Dec 2022 09:25:17 GMT

Dear,

My tv supports 1080p @ 60fps. Whenever I reboot the Chromecast HD, it automatically switches the resolution to 720p. Why is it happening?

Secondly, to switch back to 1080p I need to switch to 480p first and from there switch to 1080p. Switching directly from 720p to 1080p does not change the setting.

Anyone encountered similar issues?

Re: Chromecast HD switches back to 720p after reboot

djtetei — Tue, 06 Dec 2022 11:09:28 GMT

Chromecast with Google TV HD is relatively new and did not received any major software updates.

At this point, in my opinion, there are two possible causes for your problem: a Chromecast software bug or a HDMI handshake issue.

The HDMI handshake issue can be verified by connecting the Chromecast device to a HDMI 2.0 or 2.1 cable extender or to a HDMI switch.

Re: Chromecast HD switches back to 720p after reboot

heybaybee — Tue, 06 Dec 2022 11:35:39 GMT

Thanks. Unfortunately I don't have any HDMI extender or switch. Is it enough I report the bug here? Is there a way to report bugs that doesn't involve downloading the Google Nest app?

Re: Chromecast HD switches back to 720p after reboot

djtetei — Tue, 06 Dec 2022 11:44:09 GMT

You can report your issue on this page Contact Us

Re: Chromecast HD switches back to 720p after reboot

JenniferV — Sun, 11 Dec 2022 20:08:58 GMT

Hey there,

Thanks for the help, djtetei.

heybaybee, how's it going? Still need help? If so, you may try to reboot your Wi-Fi router and your Chromecast with Google TV (HD). Also, if one is available, please plug in the Chromecast with Google TV (HD) on a different TV screen. Resetting your device might also help.

Thanks,

Jennifer

Re: Chromecast HD switches back to 720p after reboot

heybaybee — Sun, 11 Dec 2022 20:43:04 GMT

I've rebooted both the WiFi router and the Chromecast but the problem persists.

Unfortunately I'm unable to test it with other TV.

I can say the issue possibly started after the last update.

Re: Chromecast HD switches back to 720p after reboot

JenniferV — Mon, 12 Dec 2022 18:22:19 GMT

Hi heybaybee,

Thanks for getting back to us with an update. Could you confirm if you also tried resetting your device? If yes, and the issue persists, please fill out this form so we can take a deeper look into this.

Regards,

Jennifer

Re: Chromecast HD switches back to 720p after reboot

JenniferV — Thu, 15 Dec 2022 18:42:49 GMT

Hey there heybaybee,

It's me again. How's it going? Did the issue persists? If yes, have you filled out the form?

Thanks,

Jennifer

Re: Chromecast HD switches back to 720p after reboot

heybaybee — Thu, 15 Dec 2022 19:04:29 GMT

I'm on my way to do it but currently I lack time

Re: Chromecast HD switches back to 720p after reboot

JenniferV — Thu, 15 Dec 2022 23:03:56 GMT

Hi there,

Understood — take your time. I'll wait for your update.

Thanks,

Jennifer

Re: Chromecast HD switches back to 720p after reboot

Jhonleanmel — Thu, 22 Dec 2022 17:05:45 GMT

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Chromecast HD switches back to 720p after reboot

Jhonleanmel — Fri, 23 Dec 2022 17:47:22 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel