topic Re: failure after software update in Streaming

failure after software update

dralbert — Sun, 04 Dec 2022 19:34:27 GMT

chromecast with google tv software update 3rd December 2022 has bricked the unit

Re: failure after software update

JenniferV — Sun, 04 Dec 2022 20:15:32 GMT

Hey dralbert,

Thanks for reaching out and I'm sorry to hear about that. I'd like to dig deeper into this.

Could you tell us more about what's going on with your device? What type of Chromecast with Google TV device do you have, is that the 4K or HD model? Is your Chromecast with Google TV no longer working? What's the LED status on your Chromecast with Google TV?

Also, could you please provide the following information below:

Firmware version and Build number.
Android version of your Chromecast with Google TV.

I'll look forward to your response.

Thanks,

Jennifer

Re: failure after software update

dralbert — Sun, 04 Dec 2022 23:55:42 GMT

HD version December 2020 - unfortunately, the firmware version and build number are unavailable due to the unit being totally inaccessible - working fine then a Google update on the 4th of December, which killed the unit leaving a black screen with a coloured G - no longer visible on the network - hard reset nonoperative - android 12 - led continuously white, no change when reset pressed

Re: failure after software update

JenniferV — Mon, 05 Dec 2022 18:28:44 GMT

Hi there,

Understood. We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: failure after software update

dralbert — Tue, 06 Dec 2022 00:08:34 GMT

completed and sent, many thanks

Re: failure after software update

JenniferV — Tue, 06 Dec 2022 21:14:02 GMT

Hello dralbert,

We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Jennifer