topic Connection issue in Streaming

Connection issue

Htibbetts — Wed, 07 Dec 2022 10:20:20 GMT

My chrome cast is constantly loosing connection from any of my apps. I have checked my firmware is up to par, on my local network etc. any suggestions? We watch tv and constantly randomly loose connection and have to start all over

Re: Connection issue

SniperTGT — Thu, 08 Dec 2022 17:35:49 GMT

Same thing happened to me on all of my Chromecasts. The problem was the IPv6 settings on my Fios Router. Once i changed from Stateless to Stateful IPv6 address assignment the connection is stable again

Re: Connection issue

Htibbetts — Sat, 10 Dec 2022 10:25:50 GMT

I would have to call our cable company I believe they have sheetings locked. But we have multiple and one one of them randomly shuts down

Re: Connection issue

JenniferV — Tue, 13 Dec 2022 00:00:03 GMT

Hi folks,

SniperTGT, thanks for sharing your resolution in the Community — we appreciate it!

@Htibbetts, how's it going? Were you able to contact your cable or internet company? Do you still need help? If so, please reboot your Chromecast and Wi-Fi router. Resetting your Chromecast might also help.

Thanks,

Jennifer

Re: Connection issue

JenniferV — Fri, 16 Dec 2022 00:00:22 GMT

Hey Htibbetts,

How's it going? Did the steps help?

Thanks,

Jennifer

Re: Connection issue

JenniferV — Sun, 18 Dec 2022 18:04:42 GMT

Hello Htibbetts,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer