topic Re: YouTube videos unpause automatically after a few minutes in Streaming

YouTube videos unpause automatically after a few minutes

pcklcrks — Mon, 21 Nov 2022 04:23:46 GMT

Hello - I just got a new 4K Chromecast for my LG tv and I'm currently having trouble with YouTube. I will cast a video, pause it and walk away to go do something, and it hits play all by itself after about 10-15 minutes. It is startling and if I am not paying attention, I lose my spot in what I was watching. Is there a setting or something I can't seem to find? I'm not sure what I'm doing wrong or how to fix it. Thanks for your help!

Re: YouTube videos unpause automatically after a few minutes

JenniferV — Mon, 28 Nov 2022 22:27:57 GMT

Hello pcklcrks,

Thanks for reaching out and I'm sorry to hear about that. Is this only happening when watching videos from the YouTube app or across all apps? Please clear the cache and data of the YouTube app, then reinstall it. Rebooting your Chromecast with Google TV (4K) and plugging it in on a different HDMI port on your TV might also help.

Let me know how it goes.

Thanks.

Jennifer

Re: YouTube videos unpause automatically after a few minutes

JenniferV — Thu, 01 Dec 2022 22:58:20 GMT

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

Re: YouTube videos unpause automatically after a few minutes

aatienza — Sat, 03 Dec 2022 00:37:34 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Jennifer.

Thanks,

Archie

Re: YouTube videos unpause automatically after a few minutes

msp — Sat, 03 Dec 2022 18:49:12 GMT

I have started experiencing this in recent weeks, never used to happen. Happens playing youtube on the chromecast 4K using the remote.

Re: YouTube videos unpause automatically after a few minutes

JenniferV — Sun, 04 Dec 2022 16:55:11 GMT

Hello there,

msp, I'm sorry to hear that you're also experiencing the same issue with your device. Could you please confirm if you've tried the suggested steps shared on this Community thread? If you haven't yet, please try that and if the issue persists, perform a factory reset on your Chromecast with Google TV (4K) and Chromecast Voice Remote.

pcklcrks, I wanted to check if you still need help. Feel free to let me know if you do.

Thanks for lending a hand, Archie!

Best,

Jennifer

Re: YouTube videos unpause automatically after a few minutes

msp — Wed, 07 Dec 2022 02:35:50 GMT

It seems to have stopped after the most recent software update.

Re: YouTube videos unpause automatically after a few minutes

JenniferV — Wed, 07 Dec 2022 23:34:35 GMT

Hi msp,

Thanks for getting back to us. If the issue started after the recent update, could you please try to suggested steps above if you haven't tried it and let me know how it goes?

Regards,

Jennifer

Re: YouTube videos unpause automatically after a few minutes

msp — Thu, 08 Dec 2022 02:12:30 GMT

I mean, no longer a problem after the most recent update, Android TV 12 OS patch level oct 1, kernel 4,9,269 android TV os build STTE.220920,015A1.9261725 youtube app 3.02.006/web_20221205_09_RC00

On the other hand, thing that probably started with the android TV 12 update is forgetting sometimes that the tv is 4k and going to 480-line mode and saying 480 is unsupported (in wonderfully blury unsupported mode text) and needing manual resetting to 4k. Only does that now and then, never used to do it ever

Re: YouTube videos unpause automatically after a few minutes

JenniferV — Sun, 11 Dec 2022 20:22:26 GMT

Hi msp,

Got it, thanks for clarifying it. For the resolution, this will depend on your Wi-Fi network. You may try to reboot your router and reset your Chromecast. Please observe the behavior of the device and let me know how it goes.

Thanks,

Jennifer

Re: YouTube videos unpause automatically after a few minutes

JenniferV — Wed, 14 Dec 2022 21:51:09 GMT

Hello there,

It's me again. I wanted to check if you still have other questions and concerns. Feel free to reach back if you do.

Best,

Jennifer

Re: YouTube videos unpause automatically after a few minutes

JenniferV — Thu, 15 Dec 2022 22:37:49 GMT

Hi folks,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer