topic Attenuated volume when casting from Amazon Music to CCA in Streaming

Attenuated volume when casting from Amazon Music to CCA

TheRealTomMac — Thu, 08 Dec 2022 23:08:09 GMT

When I cast music from my Amazon Music app to my CCA the volume is attenuated. When I connect to the CCA to cast the notification sound is at the correct volume level. Also, when I select "Cast my audio* and play from the Amazon Music app (or anything else) the volume is correct.

This problem was identified a few years ago (using Spotify). It was eventually resolved with some backend changes.

Re: Attenuated volume when casting from Amazon Music to CCA

Jeran — Thu, 15 Dec 2022 16:57:48 GMT

Hey there TheRealTomMac,

I apologize for the late response, thank you for being patient! Were you able to fix that Amazon Music issue? If not, I'd be happy to help out, as I can imagine this issue is a bit annoying. The first thing I would check is if your Google Home and your Amazon Music app are both up-to-date. Then, I would clear out the cached app data on both apps as well. Finally, to see if it helps, go into the Google Home app and disable surround sound.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Attenuated volume when casting from Amazon Music to CCA

Jeran — Mon, 19 Dec 2022 17:00:14 GMT

Hey there TheRealTomMac,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Attenuated volume when casting from Amazon Music to CCA

Jeran — Tue, 20 Dec 2022 18:50:41 GMT

Hey TheRealTomMac,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran