topic Re: Instructions for resetting Chromecast in Home in Streaming

Instructions for resetting Chromecast in Home

Duarte — Tue, 25 Oct 2022 00:06:10 GMT

The help instructions say to hold down the chromecast tile in Home to get to the a page with a settings gear in the upper right. All I get is a "Showing Ambient" page and 3 dots in the corner for "ambient settings" which takes you to a blank page.

Re: Instructions for resetting Chromecast in Home

BigJman76 — Tue, 01 Nov 2022 02:42:51 GMT

I'm having the same problem. Can't find any info on it anywhere..

Re: Instructions for resetting Chromecast in Home

JenniferV — Tue, 01 Nov 2022 20:32:47 GMT

Hi folks,

Thanks for reaching out and I'm sorry to hear about that. Could you please tell us the type of Chromecast device that you have? In the meantime, please reinstall the Google Home app and reboot your mobile phone. Using a different mobile device might also help.

Thanks,

Jennifer

Re: Instructions for resetting Chromecast in Home

JenniferV — Fri, 04 Nov 2022 20:53:39 GMT

Hey there,

I want to make sure you're all good — how did the steps go?

Best,

Jennifer

Re: Instructions for resetting Chromecast in Home

JenniferV — Sun, 06 Nov 2022 18:04:02 GMT

Hello there,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Instructions for resetting Chromecast in Home

Duarte — Mon, 07 Nov 2022 04:34:35 GMT

I'm using a Chromecast with Google TV (4K).

No, the instructions still do not work even after rebooting.

Re: Instructions for resetting Chromecast in Home

JenniferV — Mon, 07 Nov 2022 20:07:50 GMT

Hey Duarte,

Thanks for getting back to us. If you have a Chromecast with Google TV (4K), the option to reset is via the physical device and the settings of your Chromecast with Google TV using the Chromecast Voice Remote. See the information below:

With the Chromecast Voice Remote:

In the upper right of your TV screen, select your profile > Settings.
Select System > About > Factory Reset.

From the Chromecast device:

While the Chromecast is plugged into the TV and powered, press then hold the small button on the back of the Chromecast. The LED should start to blink yellow.
When the LED light turns solid white, release the button, and the Chromecast should then reset.

Thanks,

Jennifer

Re: Instructions for resetting Chromecast in Home

Duarte — Tue, 08 Nov 2022 00:42:02 GMT

Sorry, I was mistaken. It was a Chromecast Gen 3, not a Chromecast with Google TV (4K). I was following these instructions. I'm pretty sure they are stale, but as for Google, nothing is up to date:

https://support.google.com/chromecast/answer/6254654#zippy=%2Cchromecast-nd-gen-chromecast-rd-gen-or-chromecast-ultra

Re: Instructions for resetting Chromecast in Home

JenniferV — Tue, 08 Nov 2022 20:28:08 GMT

Hi there,

Got it. To confirm, you still have access to the network where you set up the Chromecast device and the phone you're using is also connected to the same Wi-Fi network where the Chromecast is connected, is that right? If yes, and the option to reset in the Google Home app isn't visible, please fill out this form and let me know once you're done.

Thanks,
Jennifer

Re: Instructions for resetting Chromecast in Home

Duarte — Wed, 09 Nov 2022 16:40:30 GMT

Yes. It is/was still connected to the original network. I wanted to move it to another network.

Re: Instructions for resetting Chromecast in Home

JenniferV — Wed, 09 Nov 2022 19:31:40 GMT

Hey Duarte,

Gotcha. Have you tried to reset it by pressing the button on the physical device? If you haven't yet, please try that by following the steps in the support article that you previously used.

On the other hand, if the option to reset the device in the Google Home app is still not visible, please fill out the form above so we can further assist you.

Thanks,

Jennifer

Re: Instructions for resetting Chromecast in Home

Duarte — Thu, 10 Nov 2022 00:11:17 GMT

Sorry, "the form above"?

Re: Instructions for resetting Chromecast in Home

Muddi — Thu, 10 Nov 2022 06:07:25 GMT

Hey Duarte,

Yes. That is correct! You can tap the word "form" then it will rout you a page that will collect some information about the issue. You can also access it on this link. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

Re: Instructions for resetting Chromecast in Home

Muddi — Sun, 13 Nov 2022 23:07:25 GMT

Hi Duarte,

Have you had the chance to fill out the form?

Cheers,

Muddi

Re: Instructions for resetting Chromecast in Home

Duarte — Mon, 14 Nov 2022 18:16:19 GMT

Yes, I was able to complete it.

Re: Instructions for resetting Chromecast in Home

JenniferV — Mon, 14 Nov 2022 23:54:23 GMT

Hello Duarte,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon, so keep an eye on your inbox.

Thanks for lending a hand here, Muddi.

BigJman76, how's it going? Still need help?

Regards,

Jennifer

Re: Instructions for resetting Chromecast in Home

aatienza — Fri, 18 Nov 2022 02:23:47 GMT

Hey folks,

BigJman76, it's us again. Were you able to fill out the form?

I appreciate the help, Jennifer and Muddi.

Thanks,

Archie

Re: Instructions for resetting Chromecast in Home

Jeran — Mon, 21 Nov 2022 16:59:24 GMT

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Instructions for resetting Chromecast in Home

Duarte — Mon, 21 Nov 2022 17:45:11 GMT

I've got another clue as to what was going on. The gear icon in Home sometimes doesn't show when location isn't *ALWAYS*. I had this problem again and the gear icon reappeared when I changed the location settings from *When App Is In Use* to *Always*.

Apparently Home wants to know what room you're in at all times.

Re: Instructions for resetting Chromecast in Home

Jeran — Fri, 25 Nov 2022 17:03:49 GMT

Hey there Duarte,

That is an interesting observation. Were you able to talk with Chromecast Support regarding this?

Thank you,
Jeran