topic Re: Persistent issue with wifi connection dropping in Streaming

Persistent issue with wifi connection dropping

cwood — Sun, 11 Dec 2022 14:17:21 GMT

Chromecast with firmware 281627

It will connect if I restart it. After a few hours it is no longer visible to Home app. I have reset router many times, tried resets.....no change. I am using a number of other Chromecasts and chromecast audios in the same house on the same network that do not have these issues.

Re: Persistent issue with wifi connection dropping

JenniferV — Wed, 14 Dec 2022 23:09:45 GMT

Hi cwood,

Thanks for reaching out and for being a step ahead of us.

When did the issue start? What type of Chromecast device do you have? What's the LED status on your Chromecast? Please try to unplug the other working Chromecast and leave the one that you're having an issue with, then observe the behavior. Also, try to plug in your Chromecast into a different HDMI port on your TV or different TV screen if one is available.

Thanks,

Jennifer

Re: Persistent issue with wifi connection dropping

cwood — Sat, 17 Dec 2022 13:23:24 GMT

Appreciate the response Jennifer but these are all very generic questions. I have had chromecasts since they were first introduced, video, audio etc. So I know how they work (and do not). As I said, this is an Ultra. I can delete it, find it in the app, re- add it.....it works for a short time, then it is no longer findable next time I go to use it, unless I restart it. All others are fine.

Re: Persistent issue with wifi connection dropping

JenniferV — Sun, 18 Dec 2022 20:19:00 GMT

Hey there,

We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Persistent issue with wifi connection dropping

Jhonleanmel — Thu, 22 Dec 2022 17:08:03 GMT

Hey folks,

Checking back in — have you had the chance to fill out the form?

Best,
Mel

Re: Persistent issue with wifi connection dropping

JenniferV — Mon, 26 Dec 2022 16:23:59 GMT

Hello cwood,

It's us again. We haven't received your form — were you able to fill it out? Do you still need help?

Thanks for lending a hand here, Mel.

Regards,

Jennifer

Re: Persistent issue with wifi connection dropping

JenniferV — Thu, 29 Dec 2022 16:58:03 GMT

Hi cwood,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer