topic Re: Chromecast assistant acting up in Streaming

Chromecast assistant acting up

Kulekiwi — Sun, 11 Dec 2022 19:17:30 GMT

I have two 'chromecast with Google TV 4K' units. One is connected to a LG tv, another to a Samsung tv.

I'm just now setting up the one on the Samsung tv, and the assistant is so much worse here than on the other one! If I ask this one to open up a streaming app and play a specific show it says the show is not available on that streaming service. If I say exactly the same thing on the other Chromecast it works flawlessly. I have opened up all permissions etc, but it still doesn't work.. What's the deal with that?

Re: Chromecast assistant acting up

Kulekiwi — Sun, 11 Dec 2022 20:20:25 GMT

For example, i asked the assistant to play Taxi Driver on my streaming platform Viaplay. It said Viaplay doesn't have Taxi Driver, and sent me to an overview which clearly shows that Viaplay has Taxi Driver...

Re: Chromecast assistant acting up

JenniferV — Thu, 15 Dec 2022 18:53:38 GMT

Hi Kulekiwi,

Thanks for reaching out. Could you please try to plug in the Chromecast with Google TV (4K) device that you're having an issue with on the LG TV and the other one to the Samsung TV then check if the same issue will persist? This is to isolate if the issue is with the TV or Chromecast with Google TV (4K).

Thanks,

Jennifer

Re: Chromecast assistant acting up

JenniferV — Sun, 18 Dec 2022 19:59:19 GMT

Hey there,

It's me again. How's it going? Did you manage to get your device working?

Regards,

Jennifer

Re: Chromecast assistant acting up

JenniferV — Mon, 19 Dec 2022 20:40:50 GMT

Hello Kulekiwi,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer