topic Re: Power supply in Streaming

Power supply

Doona — Fri, 25 Nov 2022 02:03:18 GMT

I recently moved house and I’ve lost my chrome cast ultra power supply, I found a similar one but an error message comes up as “non standard power supply detected, to stream in 4K use the power supply included with chrome cast ultra”, I got this over 4 years ago so I don’t know where the supply is, do they sell new ones? How can I get it working again?

Re: Power supply

Jeran — Fri, 02 Dec 2022 17:46:22 GMT

Hey there Doona,

I apologize for the late response, thank you for being patient! Were you able to fix that power issue? If not, I'd be happy to help out, as I can imagine this issue is pretty confusing. Go ahead and check out this thread where someone had the same issue. You may need to just unplugged the power for a few seconds, and plug it back in. If that doesn't work, please let me know what kind of power supply you are using.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Power supply

Jeran — Mon, 05 Dec 2022 18:16:11 GMT

Hey there Doona,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Power supply

Doona — Mon, 05 Dec 2022 18:18:23 GMT

It seems I’m using a regular chrome cast power supply, I read the ultra has a different power supply but I can’t seem to find one anywhere.

Re: Power supply

Jeran — Tue, 06 Dec 2022 22:19:15 GMT

Hey there Doona,

Here are the technical specifications for the different Chromecast devices. The power supply the Chromecast Ultra needs is 5 Volt DC, 1 amp power supply. Check to see if that is the power supply you are currently using.

Best regards,
Jeran

Re: Power supply

Jeran — Fri, 09 Dec 2022 22:39:10 GMT

Hey there Doona,

I'm just checking up on this thread again, do you have any more questions?

Best regards,
Jeran

Re: Power supply

Jeran — Mon, 12 Dec 2022 21:31:46 GMT

Hey Doona,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Power supply

Doona — Mon, 12 Dec 2022 22:03:37 GMT

I was told you can’t use it without the original power supply, so I guess I can’t use it? The plug on the end of a 5 volt 1 amp is different, this one uses a usb plug.

Re: Power supply

Jeran — Wed, 14 Dec 2022 17:54:27 GMT

Hey there Doona,

It is true that you are supposed to use the original power supply. However, some users have been able to use another 5 Volt DC, 1 amp power supply, though it isn't recommended by Google to do so. I was curious if the one you were trying to use met those power requirements, which is why I asked. In this case, you may need to look at if you can find another Chromecast Ultra power supply second-hand, or another Chromecast device.

Best regards,
Jeran

Re: Power supply

Jeran — Mon, 19 Dec 2022 21:32:03 GMT

Hey there Doona,

Just checking up again, do you have any more questions that we can address?

Thank you,
Jeran

Re: Power supply

Jeran — Tue, 20 Dec 2022 21:40:24 GMT

Hey Doona,

Do you have anything else that we can help with today? If not, I'll go ahead and lock up this thread in 24 hours.

Best regards,
Jeran