topic Re: NBA League Pass either buffering or bad quality in Streaming

NBA League Pass either buffering or bad quality

JerryJenks — Thu, 15 Dec 2022 08:41:18 GMT

All other streaming apps work fine through my chromecast.

NBA League Pass streams properly on my phone, but once I cast to the TV it either 1: is clear quality but buffers every 3 seconds, or 2: is very blurry quality without buffering.

I have put my settings to 50 Hz HDMI mode as recommended below, but hasn't made a difference.

Please help me to fix it, thanks

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-lagging-on-with-NBA-league-pass/td-p/257724&ved=2ahUKEwjLhbapy7b7AhWGkIkEHXgPBb4QFnoECAsQAQ&usg=AOvVaw2XbQtyw0vTLEkk5unCrr15

Re: NBA League Pass either buffering or bad quality

JenniferV — Tue, 20 Dec 2022 13:16:06 GMT

Hi JerryJenks,

Thanks for reaching out and for trying the suggested steps shared on the other Community thread.

To cover all the bases, please try the additional steps below:

Reboot your Chromecast and Wi-Fi router.
Plug in your Chromecast into a different HDMI port on your TV.
Reinstall the NBA League Pass app.
Reset your Chromecast.

If the issue persists and it's isolated when using the NBA League Pass app, please reach out to the app developer for additional help.

Thanks,

Jennifer

Re: NBA League Pass either buffering or bad quality

JenniferV — Sun, 25 Dec 2022 17:09:13 GMT

Hello there,

I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: NBA League Pass either buffering or bad quality

JenniferV — Mon, 26 Dec 2022 17:23:22 GMT

Hey JerryJenks,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: NBA League Pass either buffering or bad quality

JerryJenks — Mon, 26 Dec 2022 20:32:24 GMT

Hi,

I did the reset steps and redownloaded the NBA app, I have watched 1 game with better quality and less buffering. Haven't got a chance to water more games to confirm it's still working better, but first try it was.

Thank you

Re: NBA League Pass either buffering or bad quality

JenniferV — Mon, 26 Dec 2022 21:51:09 GMT

Hello there,

Got it and thanks for keeping me in the loop. I'd suggest you observe the behavior of the device and let me know if the issue persists.

Thanks,

Jennifer

Re: NBA League Pass either buffering or bad quality

JenniferV — Thu, 29 Dec 2022 21:55:28 GMT

Hi JerryJenks,

It's me again. I want to check if you are still experiencing the same issue with your device. Feel free to let me know if you still need help.

Best,

Jennifer

Re: NBA League Pass either buffering or bad quality

JenniferV — Sun, 01 Jan 2023 15:13:42 GMT

Hey JerryJenks,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Jennifer