topic Re: TCL Google TV Can't be added to room in Streaming

TCL Google TV Can't be added to room

Engur — Fri, 02 Dec 2022 15:06:26 GMT

My TV with Chromecast TV built-in is visible on the Google Home App under "Other Cast Devices", but I can not manage it like other connected devices, for example I cannot move it to a specific room.

Also it disappears if I'm not using the Home App connected to the same WiFi network, which I think is because is not really added to the Home App, but only linked to my Google account.

There's no way to add the TV as a device like when you add a speaker for example, it doesn't get detected.

I'm logged in in the TV with the same Google account that I'm using for the Home App.

In the images you can see that there are not options to configure, remove or unlink the TV to do a reset from the Home App.

Thanks!

Re: TCL Google TV Can't be added to room

Jeran — Tue, 13 Dec 2022 17:54:37 GMT

Hey there Engur,

I apologize for the late response on this thread, thank you for being patient! Were you able to figure out that Google Home issue? If not, I'd be happy to help out, as it can be a headache trying to get devices to play nicely. First, are you able to access the settings for the TV via the 3 dots in the top right corner? If so, you should be able to remove the device from there. If not, try factory resetting your TV.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: TCL Google TV Can't be added to room

Jeran — Mon, 19 Dec 2022 20:29:50 GMT

Hey there Engur,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: TCL Google TV Can't be added to room

Jeran — Tue, 20 Dec 2022 20:40:05 GMT

Hey Engur,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran