topic Re: Chromecast audio dropping out every 5 - 10 minutes in Streaming

Chromecast audio dropping out every 5 - 10 minutes

square_eyes — Mon, 05 Dec 2022 09:23:32 GMT

Replaced my older Chromecast Ultra with the 4K with Google TV. Audio keeps dropping every 5-10mins exactly like this post...

https://www.googlenestcommunity.com/t5/Chromecast/Sound-intermittently-drops-out-for-a-second-or-so-happens-every/td-p/323

I'm plugged directly to my receiver. Same HDMI port that the Chromecast Ultra was plugged to, and it used to work perfectly. No other setting or hardware changes.

Video keeps playing during the drop. Sometimes it happens as frequently as twice in 20 seconds, but usually every 5-10 minutes.

Re: Chromecast audio dropping out every 5 - 10 minutes

emisk — Sun, 11 Dec 2022 23:44:19 GMT

No replies so far.

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Wed, 21 Dec 2022 17:42:56 GMT

Hey there square_eyes,

I apologize for the late response on this thread as well, thank you for your patience! Were you able to figure out that audio dropout issue? If not, I'd be happy to help out, and I'll provide similar steps that I've given to emic. First, go ahead and make sure all of your devices are up-to-date on their firmware. Then, change the settings to use Dolby Digital instead of Dolby Digital Plus, to see if it makes any difference. If you are able to, try using the receiver and the Chromecast on a different TV, and see if the problem persists across TVs.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Tue, 27 Dec 2022 18:56:57 GMT

Hey there square_eyes,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Wed, 28 Dec 2022 20:02:26 GMT

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast audio dropping out every 5 - 10 minutes

square_eyes — Wed, 28 Dec 2022 21:12:57 GMT

Where do I change the dolby settings?

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Wed, 28 Dec 2022 21:16:15 GMT

Hey there square_eyes,

Go ahead and check out this article on Chromecast with Google TV display settings. It should show you where to access them, as well as what each setting does.

Best regards,
Jeran

Re: Chromecast audio dropping out every 5 - 10 minutes

Muddi — Tue, 03 Jan 2023 03:26:54 GMT

Hi square_eyes,

How's it going with your Chromecast Audio? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: Chromecast audio dropping out every 5 - 10 minutes

Muddi — Wed, 04 Jan 2023 06:47:38 GMT

Hey square_eyes,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Chromecast audio dropping out every 5 - 10 minutes

square_eyes — Wed, 04 Jan 2023 07:45:02 GMT

I really don't want you to close it. I'm still testing.

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Wed, 04 Jan 2023 17:06:48 GMT

Hey there square_eyes,

No problem at all! We'll keep the thread open for you; we'll go ahead and check up on you in a week or so.

Best regards,

Jeran

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Wed, 11 Jan 2023 17:16:14 GMT

Hey there square_eyes,

I'm just checking in and will not lock the thread. Did you have a chance to do your testing yet?

Best regards,
Jeran

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Tue, 17 Jan 2023 21:41:00 GMT

Hey there square_eyes,

Do you have any more questions that we can address?

Thank you,
Jeran

Re: Chromecast audio dropping out every 5 - 10 minutes

square_eyes — Tue, 17 Jan 2023 22:04:28 GMT

Hi. I was not able to test the suggested changes but the issue seems to have resolved itself so perhaps it was a Chromecast or streaming service provider app update. Thanks for your attentiveness.

Re: Chromecast audio dropping out every 5 - 10 minutes

Jeran — Tue, 17 Jan 2023 22:17:05 GMT

Hey there square_eyes,

No problem at all, I'm glad to hear the issue was resolved! In that case, unless you have any further questions, I'll go ahead and lock this thread in 24 hours.

I hope you have a good rest of your day!

Best regards,

Jeran