topic Re: Chromecast Remote Lag Issues in Streaming

Chromecast Remote Lag Issues

Kepi — Mon, 29 Nov 2021 14:37:13 GMT

We are having a major issue trying to change channels with the Chromecast remote. Lag time is at least 30 sec to 1 minute. Sometimes it will not change the channel at all. Turning the remote off and then on helps but is a pain. I have deleted cache from the Google Home app but it did not help. Does anyone have an idea why this is happening and how to fix it?

Re: Chromecast Remote Lag Issues

dpryor1988 — Fri, 03 Dec 2021 23:10:24 GMT

I have been having the same issue when using Hulu w/ Live TV on my Google Chromecast w/ Google TV. For the past week or two it's been doing this.

If I watch for a decent amount of time without changing channels, or touching the remote at all actually, I notice that when I do finally go to change the channel (or do anything using the remote for that matter), there is no response from any button on the remote other than vol and power buttons for a very good amount of time. Like you said, about 30 seconds, sometimes more, before the screen does anything. And when it finally does react to the buttons pushed, the screen gets all laggy and slow.

I end up hitting the Home button on the remote repeatedly until it finally exits Hulu and goes to the GTV home page. Then I have to go to settings and restart my Chromecast w/ GTV.

Frustrating.

Re: Chromecast Remote Lag Issues

Rojo — Wed, 15 Dec 2021 08:02:15 GMT

Similar issue, sometimes a few seconds of lag, if you press multiple buttons when the TV catches up all the buttons that were pressed are actioned. This is making the TV unusable. Full factory reset did not help. Started a few weeks ago.

Re: Chromecast Remote Lag Issues

Gwyanez — Sun, 09 Jan 2022 15:22:18 GMT

I have the same issue. I found a fix. Throw away that junk and get a Roku. Problem solved!

Re: Chromecast Remote Lag Issues

GarrettDS — Wed, 26 Jan 2022 21:48:02 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this issue can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Chromecast Remote Lag Issues

Kepi — Thu, 27 Jan 2022 04:52:58 GMT

Thank you for responding. We still have the issue. We constantly have to turn off the Chromecast with remote and turn it back on because it will not change channels. We have disconnected, rebooted, changed batteries, uninstalled, reinstalled, everything we could think of and nothing helps. We have super fast fibre optics internet that never blips so that isn't the problem. It never gets better until we turn it off and back on and then only lasts a short time before we have to turn it off again. It's very frustrating. Is this a common problem or did we get a lemon? 😔

Re: Chromecast Remote Lag Issues

Kepi — Thu, 27 Jan 2022 06:50:20 GMT

Yes, very frustrating and time-consuming. I think it's a defective product that was rolled out too early and before proper testing could be done on various tv brands.

Re: Chromecast Remote Lag Issues

Kepi — Thu, 27 Jan 2022 06:52:18 GMT

It's annoying. If they can't provide a resolution, we'll know it's a defective product.

Re: Chromecast Remote Lag Issues

Kepi — Thu, 27 Jan 2022 06:55:46 GMT

May have to if they don't offer a resolution. And of course, no receipt now so can't return it. Oh well. If no fix is available, back to the Hulu app I guess. Or like you said, go with Roku.

Re: Chromecast Remote Lag Issues

GMan1 — Sun, 06 Feb 2022 22:17:13 GMT

Having the exact same problem. When the unit finally responds it often kicks our of HULU. Cannot rewind a good sports play, etc. Took the GoogleFiber "offer" when they forced us to cut their cable service. Very sorry I did. Did GarrettDS ever suggest anything, or acknowledge that Google is listening / aware of this product design flaw?

Re: Chromecast Remote Lag Issues

dpryor1988 — Sun, 06 Feb 2022 23:33:45 GMT

Got a notification for an update to the Hulu app on my Chromecast w/ GTV a few days ago. I did the update. Not sure what the changes were supposed to be in the update, but it hasn't fixed the issue.

Hulu still lags constantly when trying to do pretty much anything. Whether it be opening up the live program guide while watching live TV (pressing down button on remote), going from one menu to another, navigating through the live TV program guide, etc.

And, like before, if I watch a channel on live TV for, maybe 30 minutes or longer, when I try to either open the live guide back up or even just go back to the main Hulu app home screen, it takes 5+ seconds for the Chromecast to respond to any button I touch on the remote (other than the volume/input/TV power buttons). Even pressing the Home button on the remote to go back to the main Chromecast w/ GTV home screen takes forever to respond and actually exit Hulu and go back to the GTV home screen.

After this I end up going to the Chromecast w/ GTV settings and I restart the Chromecast. After it reboots, I am able to use the Chromecast and the Hulu app like normal, until I watch live TV on the Hulu app long enough for the issue to start all over again.

Hope this helps.. I want a fix 😞

Re: Chromecast Remote Lag Issues

Mzcel — Sat, 12 Feb 2022 11:47:48 GMT

Having the same problem even had the remote sent back to google and replaced. Still the same issue. Remote need testing and someone needs to create an update for it. Sometime it would get stuck and circle selections which is annoying. But you have to be very slow.

Re: Chromecast Remote Lag Issues

dpryor1988 — Sun, 13 Feb 2022 03:35:57 GMT

Over it.

Just ordered a new Amazon Fire Stick 4K Max. Gets here Monday.

Problem solved.

Thanks, but no thanks, Google. Better luck next generation of Chromecasts, eh? Is it going to take 6 generations of device upgrades before it's stable like the Pixels? Probably ha.

Re: Chromecast Remote Lag Issues

Jeran — Tue, 01 Mar 2022 18:52:58 GMT

Hey there,

I apologize about the late response on this, I'd like to dig a little deeper into this to figure out what's happening, as I can imagine that kind of lag makes using the remote incredibly frustrating. I'll just need to ask some questions to better understand the full picture:

When did this issue start happening?
What is the firmware version of your Chromecast device?
Does this issue only occur when using Live TV?
What Live TV apps are you experiencing this issue on?
Does this issue occur with the virtual remote?
What troubleshooting steps have you already tried?

I look forward to the responses, and if anyone had any other questions or concerns, I'd be happy to help out.

Best regards,
Jeran

Re: Chromecast Remote Lag Issues

JBHD — Fri, 04 Mar 2022 18:23:33 GMT

We are having the same issues, but with only one of our 4 TVs that are using Chromecast devices. When watching Hulu Live TV on this particular Samsung Smart TV, the remote gradually slows down on response time, especially in the channel guide, until it is almost non-responsive. If you back out to Chromecast home and then back into Hulu, the response time on the remote works fine, but then slows again with use. This doesn’t occur on the other Samsung Smart TV we have, so I am starting to wonder if it is this particular model/vintage Samsung Smart TV that is having issues with either Chromecast or the Hulu app.

Re: Chromecast Remote Lag Issues

pcrawford — Sat, 12 Mar 2022 06:00:35 GMT

My Chromecast remote volume button lags. Just the volume buttons. Cleared cache, deleted apps, already up to date.

Re: Chromecast Remote Lag Issues

Samkikani — Sat, 19 Mar 2022 00:17:46 GMT

I have the same issue with our remote too. It randomly starts acting up. Either we see lag or it will press same button multiple times even if we pressed it once. Have been having this issue for over 4 months now. Tried many diffrent things but nothing has helped.

Re: Chromecast Remote Lag Issues

Cubz90 — Thu, 31 Mar 2022 10:50:57 GMT

Just got the Chromecast with Google TV a few days ago and already facing this issue. Makes the remote impossible to use. Firmware up to date, brand new batteries, yes trying to navigate through the menu or any app is very laggy. So will likely be sending it back because its highly frustrating.

Re: Chromecast Remote Lag Issues

Mzcel — Thu, 31 Mar 2022 12:00:21 GMT

Hi Jeren

Thanks for responding here is a little detail:

When did this issue start happening? Pretty much the day we got it
What is the firmware version of your Chromecast device? The most latest update
Does this issue only occur when using Live TV? I don’t use live tv but it always happens when browsing media
What Live TV apps are you experiencing this issue on? Netflix, home , Apple TV, paramount, prime all of them
Does this issue occur with the virtual remote? I don’t use the virtual remote
What troubleshooting steps have you already tried? Contacted google and received a replacement remote but still happens time to time.

Re: Chromecast Remote Lag Issues

Cubz90 — Thu, 31 Mar 2022 12:24:05 GMT

Seem to have resolved my issue by unparing the remote and re-paring it. Working fine now.