topic Re: Stopped casting discovery+ in Streaming

Stopped casting discovery+

Seabear — Sat, 03 Dec 2022 16:09:23 GMT

I think its the 1st generation... its not the circle one it looks like a thumb drive...

So, my chromcast in my basement stopped casting discover plus. All the other stuff I cast works fine (youtube, Disney, Hulu, Netflix etc) from all devices except discovery plus. Ive rebooted it, unplugged it from power and tv and replugged it, cycled my modem, still won't cast. The screen goes black like its going to but doesn't. Is it a glitch? It used to work just fine....

Re: Stopped casting discovery+

JenniferV — Thu, 08 Dec 2022 21:32:16 GMT

Hi Seabear,

Thanks for reaching out and for being a step ahead of us. Try the additional steps below:

Please make sure you still have an active subscription
Uninstall and reinstall the Discovery plus app.
Reboot your mobile phone.
Make sure there's no pending software update on your mobile device.
Reset your Chromecast.

If the issue persists and it's isolated when using the Discovery plus app, contact Discovery plus support for further help.

Thanks,

Jennifer

Re: Stopped casting discovery+

JenniferV — Sun, 11 Dec 2022 22:06:50 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Stopped casting discovery+

JenniferV — Mon, 12 Dec 2022 22:25:43 GMT

Hey Seabear,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Stopped casting discovery+

Seabear — Tue, 13 Dec 2022 01:13:13 GMT

Hi! I tried all the things you mentioned and its still not working. Is my device dying?

Re: Stopped casting discovery+

JenniferV — Tue, 13 Dec 2022 22:09:44 GMT

Hello Seabear,

Thanks for getting back to us. If you've tried the suggested steps and the issue still persists only on Discovery+, please reach out to the app developer additional help.

Regards,

Jennifer

Re: Stopped casting discovery+

JenniferV — Sun, 18 Dec 2022 20:39:42 GMT

Hey there,

How's it going? Do you still have other questions and concerns?

Thanks,

Jennifer

Re: Stopped casting discovery+

Artkatt — Mon, 19 Dec 2022 03:31:52 GMT

I'm actually having this same issue. I see the Screensaver on my TV, but -when I try to cast Discovery Plus - the TV just goes black. Eventually, it says "casting failed".

Re: Stopped casting discovery+

JenniferV — Tue, 20 Dec 2022 13:06:51 GMT

Hi Artkatt,

I'm sorry to hear about that. Have you tried the suggested steps above? If you haven't yet, please try that and let me know how it goes.

Thanks,

Jennifer

Re: Stopped casting discovery+

JenniferV — Sun, 25 Dec 2022 16:25:36 GMT

Hello there,

I don't want to be a nudge but I'd like to check if you still need help. Feel free to reach back if you do.

Regards,

Jennifer

Re: Stopped casting discovery+

Seabear — Sun, 25 Dec 2022 17:01:07 GMT

Hi! Sorry got busy with the holiday stuff. It stillness working, I factory reset the device, redid everything, took the apps off phones tablets etc, reinstalled them again still no go. It "casts" but black screen and in app it shows its casted but does time out. Probably just try to get a new one. I havent heard back from discovery+ yet to see if they have anything to fix it.

Re: Stopped casting discovery+

JenniferV — Sun, 25 Dec 2022 23:28:50 GMT

Hi Seabear,

Thanks for getting back to us with an update. We hope we hear back from them soon so we can get a better picture of what's going on.

Regards,

Jennifer

Re: Stopped casting discovery+

Seabear — Sun, 25 Dec 2022 23:59:11 GMT

So, I just got an answer back from dicovery+ and they said my chromcast isn't supported anymore. I have a gen 1. Hasnt been supported since September. So I'm off to upgrade I guess. Thanks for the help

Here's what he said

"Hrmm I apologize for the delay. This looks like a 1st Generation Chromecast which isn't a supported device for discovery+. I know it may have been working for a bit but if you encounter issues on it we typically recommend uninstalling/reinstalling the app on your phone -- resetting the network and making sure everything is updated. Further from that we would recommend updating to a newer generation of Chromecast or to a device like a Fire stick etc."

Re: Stopped casting discovery+

JenniferV — Mon, 26 Dec 2022 00:08:47 GMT

Hey there,

Thanks for keeping me in the loop and for sharing that information in the Community — we appreciate it!

Let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Thanks,

Jennifer