topic Re: Untrusted device in Streaming

Untrusted device

imran71091 — Thu, 22 Dec 2022 16:03:02 GMT

Not able to cast any device to Android tv. Mine is Thomson 55 inch smart Android tv

Showing as " this could be caused by outdated device firmware"

Android version: 9

Kernel version: 4.9.113

Chrome cast built in version: 1.61.329909

Re: Untrusted device

JenniferV — Tue, 27 Dec 2022 00:03:13 GMT

Hi imran71091,

Thanks for reaching out. Let's sort this out.

A few questions: when did the issue start? Is this only happening in one app or across all apps? Please try to reboot your TV. Resetting it might also help. If you're not familiar with this, please contact your TV manufacturer for additional help.

Thanks,

Jennifer

Re: Untrusted device

JenniferV — Fri, 30 Dec 2022 00:05:32 GMT

Hello there,

It's me again. How's it going? Did the steps help?

Regards,

Jennifer

Re: Untrusted device

imran71091 — Fri, 30 Dec 2022 02:23:54 GMT

Hi Jennifer,

This issue is there from the time I purchased the TV. This is happening across all apps. Tried rebooting and resetting but in vain.

Regards

Imran

Re: Untrusted device

JenniferV — Sun, 01 Jan 2023 19:41:12 GMT

Hey imran71091,

Thanks for getting back to us. If the suggested steps don't work, and you only have a TV with built-in Chromecast, please reach out to your TV manufacturer for further help. There might be some setting that needs to be configured or they may need to check it's firmware and update it.

Let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer