topic Netflix with Dolby Vision is considerably dimmer and with blander colors than built-in Netflix app. in Streaming

Netflix with Dolby Vision is considerably dimmer and with blander colors than built-in Netflix app.

GTMoraes — Fri, 30 Dec 2022 08:41:57 GMT

TV is a LG C1 65". Device is a CCwGTV 4k, updated. Connected to an HDMI port that says eARC (seems to be different). Display settings are exactly the same between inputs. TV is updated, device is updated. I'm watching the same episode over Netflix. CCwGTV is set to use Dolby Vision, 4k 60hz. When I play a Dolby Vision media, my TV shows a little pop-up saying Dolby vision or something. This happens on both native and CCwGTV.

All that said,

CCwGTV with Dolby Vision is considerably dimmer and with weaker colors than the built in app.

I mean, you know when you pause a movie, a dark, transparent overlay comes up and the whole paused frame is in the background? It's kinda like that, but the whole time, with CCwGTV.

I much prefer using Google TV than webOS, even though webOS gives me a cursor with the remote. However a dead color/brightness is an absolute dealbreaker, as it completely invalidates my investment in an OLED TV.

I made a recording of it. While it's still not true to what you actually see, it shows a bit of it.

In reality, the native Netflix app displays a vivid image, not oversaturated, not exaggerated or anything. Just a beautiful, lifelike image.

CCwGTV, in comparison, delivers a darker image with bland colora. I guess SDR would look better, actually.

I tried my best to make a good recording. As stable as I could, dark room, tapped to auto adjust focus and brightness on a still frame on the native Netflix app, then locked it. Played a bit of the episode, then paused the recording, switched to the CCwGTV, opened the episode over there, jumped to about the same spot as I recorded previously, then restarted recording.

https://youtu.be/w8lqdljgRjA

If it's not clear enough: first take is from native Netflix. Last take is from CCwGTV Netflix.

I've googled a bit (5 min or so) and it seems to be a recurring issue, and that Apple TV devices aren't affected, so it's definitely a Google device issue. I'd love to provide any info needed to solve this, for me and everyone else suffering from this issue.

Re: Netflix with Dolby Vision is considerably dimmer and with blander colors than built-in Netfli...

JenniferV — Mon, 02 Jan 2023 22:13:29 GMT

Hello GTMoraes,

Thanks for reaching out and for providing detailed information about your issue. Let's sort this out.

Quick question: have you checked if the same issue persists when watching a video content from a different app? Please go to the Chromecast with Google TV (4K) setting > Dynamic range format preference > Color format > Choose your preferred color format. Check if it will improve the image or video quality when watching a video from Netflix.

If the issue persists, please reboot your Chromecast with Google TV (4K) and plug it in on a different HDMI port of your TV. Plugging it on a different TV screen might also help.

Let me know how it goes.

Best,

Jennifer

Re: Netflix with Dolby Vision is considerably dimmer and with blander colors than built-in Netfli...

JenniferV — Thu, 05 Jan 2023 22:52:53 GMT

Hey there,

I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Netflix with Dolby Vision is considerably dimmer and with blander colors than built-in Netfli...

JenniferV — Sun, 08 Jan 2023 15:49:50 GMT

Hi GTMoraes,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer