topic Re: master quality audio on chromecast with google tv in Streaming

master quality audio on chromecast with google tv

asdghjzxc — Wed, 15 Jun 2022 02:14:41 GMT

I had been able to play master quality audio (MQA) tracks within the Tidal app until recently. When I reached out to Tidal for support, they replied that Chromecast with Google TV no longer supports MQA. Is that accurate? If so, why are features for Chromecast with Google TV being removed?

Re: master quality audio on chromecast with google tv

JenniferV — Mon, 20 Jun 2022 23:40:32 GMT

Hi asdghjzxc,

Thanks for reaching out. I checked this in our end and there's no report or update regarding this. It could be an update from the Tidal app developer's side. However, could you please tell me when was the last time you're able to use it? Also, could you please check if the standard audio works without MQA?

Thanks,

Jennifer

Re: master quality audio on chromecast with google tv

JenniferV — Fri, 24 Jun 2022 12:02:36 GMT

Hello there,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

Re: master quality audio on chromecast with google tv

asdghjzxc — Fri, 24 Jun 2022 19:38:57 GMT

Sorry for the delay in replying and thanks for reaching out. I can play non-MQA supported audio just fine. MQA supported audio has not worked for probably a month or so at this point. I reached out to Tidal support and received the following reply:

"Thank you for contacting TIDAL Support.

I'm sorry to hear that you're having this issue! Unfortunately, due to limitations by Google, Chromecast no longer supports MQA streaming. We apologize for the inconvenience and frustration.

Let me know if you have any further questions or concerns!"

Re: master quality audio on chromecast with google tv

JenniferV — Tue, 28 Jun 2022 00:07:05 GMT

Hey asdghjzxc,

Thanks for the info. Could you please tell us how you set up your devices? Aside from the Chromecast with Google TV, do you happen to have a different device connected to it?

Please try to reinstall the Tidal app and reboot your Chromecast with Google TV. Plugging in your Chromecast into a different HDMI port on your TV or a different TV screen and resetting it might also help. If you could also provide a photo or video of the issue, I would appreciate it.

Best,

Jennifer

Re: master quality audio on chromecast with google tv

asdghjzxc — Thu, 30 Jun 2022 02:13:53 GMT

Hey Jennifer,

I've tried rebooting the device, trying a different HDMI port, clearing the cache and app data, uninstalling and reinstalling the app, and a full factory reset of the device. None of those steps worked. I've attached a photo of the error observed after trying all of the above.

Thanks.

Re: master quality audio on chromecast with google tv

Sika — Fri, 01 Jul 2022 10:09:49 GMT

I'm having the exact same issue. My AVR can stream MQA just fine when I use it directly, but trying to use Chromecast as source is not working - "Your device is not able to play...". I have a fresh install of Tidal on Chromecast, and the suggestions from monday made no difference.

Re: master quality audio on chromecast with google tv

JenniferV — Sun, 03 Jul 2022 00:46:09 GMT

Hi folks,

I'm sorry for the late response.

We'd like to take a dig deeper into this — could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: master quality audio on chromecast with google tv

asdghjzxc — Mon, 04 Jul 2022 01:23:52 GMT

I've submitted the form. Thanks.

Re: master quality audio on chromecast with google tv

JenniferV — Mon, 04 Jul 2022 16:41:55 GMT

Hello there,

asdghjzxc, we got your form — thanks for filling it out. Keep your lines open as our support team will reach out to you via email anytime soon.

Sika, we haven't received your form. Have you had a chance filling it out?

Thanks,

Jennifer

Re: master quality audio on chromecast with google tv

filipecanedo — Wed, 06 Jul 2022 10:40:35 GMT

Hello,

Same problem with me. The MQA is not working and I get the "device not able to play" message.

Normal and HiFi audio is working, as well as ATMOS sound.

I'm using a Google TV Chromecast, connected to the AV Receiver Sony DH790, with video passthrough to Benq DLP.

Re: master quality audio on chromecast with google tv

JenniferV — Thu, 07 Jul 2022 01:19:24 GMT

Hello filipecanedo,

I'm sorry to hear that you're also experiencing the same issue. Have you tried the suggested steps above? If you haven't yet, please try the steps. You may also try to plug in the Chromecast directly to the TV and check if the same issue persists.

Thanks,

Jennifer

Re: master quality audio on chromecast with google tv

Sebbaud74 — Sun, 10 Jul 2022 21:24:04 GMT

i have the same problem since 2 weeks ago.
my set up is lg oledbx and sp11ra which support hires audio and was able to play master quality from tidal but not anymore and get the same error message “your device not able to play this item” when it was fine few weeks ago.

Re: master quality audio on chromecast with google tv

JenniferV — Tue, 12 Jul 2022 01:39:23 GMT

Hi Sebbaud74,

Thanks for reaching out. Could you please try the suggested steps above and let me know how it goes?

Thanks,

Jennifer

Re: master quality audio on chromecast with google tv

asdghjzxc — Tue, 12 Jul 2022 02:40:03 GMT

Here is the crappy response I received after submitting the form:

This is <name removed>, one of the support specialists from the Google Chromecast team. Regarding the MQA streaming we do not have any information about it on our knowledge base. As far as my knowledge with all the Chromecast models, none has the capability to decode MQA. If you were able to make it work before, kindly send a feedback via the Home App regarding the observation.

I wouldn't have raised the issue if it had never worked and I'm obviously not the only one that has experienced this issue. Google closed the ticket without any feedback. I've asked them to reopen it, hopefully with a better support specialist.

Re: master quality audio on chromecast with google tv

Sebbaud74 — Wed, 13 Jul 2022 14:24:56 GMT

Hi.
Try everything which is mentioned above but nothing new. Still can’t able to play master quality anymore.

Re: master quality audio on chromecast with google tv

adeelnsheikh — Fri, 12 Aug 2022 12:25:49 GMT

I have been facing this exactly same issue for over 2 months now.

Re: master quality audio on chromecast with google tv

BG12 — Fri, 19 Aug 2022 00:29:30 GMT

Have same issue. Was anyone able to resolve it ?

Re: master quality audio on chromecast with google tv

Jonjon09 — Sun, 21 Aug 2022 22:05:05 GMT

Same issue here.

Re: master quality audio on chromecast with google tv

hcnicholls — Thu, 15 Sep 2022 16:59:39 GMT

Same issue here.