Chromecast Ultra. No probs before but now, the visual cuts to black randomly (audio ok) on projector

Grace — Tue, 31 Aug 2021 20:00:12 GMT

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Original Poster: Eugene Tn

Had my Chromecast Ultra for almost a year now, and never had problems when casting to my TV or monitor. Now, I have it in a Marantz connected to a projector. Whenever I’m casting from my iPhone 7 or from my MacBook, no matter what app or website I’m casting from, the screen will occasionally and randomly cut to black for a few seconds while the audio is still running. Does anyone know what’s happening or how to fix this? I’ve reset my Cast and tried all the usual fix like turning on and off, checking the videos tab in my Google Home setting, replugging into HDMI port but it still happens. It doesn’t happen on every website, and sometimes it doesn’t happen at all, but for the majority of times, it’ll at least happen once during a 40 minute episode or three times during a film. Any help appreciated, thanks

Re: Chromecast Ultra. No probs before but now, the visual cuts to black randomly (audio ok) on proje

Grace — Tue, 31 Aug 2021 20:22:33 GMT

Hello, thanks for taking the time to post your issue.

Chromecast is not supported in AVR devices as you described

Follow help center steps at

https://support.google.com/chromecast/topic/7215248?hl=en&ref_topic=3058948

- From James (Platinum Product Expert)

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Chromecast Ultra. No probs before but now, the visual cuts to black randomly (audio ok) on projector

Re: Chromecast Ultra. No probs before but now, the visual cuts to black randomly (audio ok) on proje