topic Re: Chromecast with GoogleTV constantly has to be restarted in Streaming

Chromecast with GoogleTV constantly has to be restarted

Martianman — Fri, 16 Dec 2022 17:09:53 GMT

The last couple of months, I am having to constantly unplug the power and replug it back in to restart my Chromecast with Google TV (4K). The firmware is the most current version and I don't get any type of message. And my TV will even turn on when I hit the "Home" button on my remote, but then nothing comes up on the screen and I have to restart it. The same thing is happening on a completely different TV with a different Chromecast as well. I really like the interface and everything about it, but dang this is getting annoying. Sometimes I have to unplug/plug from the TV but that's a hassle to get to every time so I just unplug the power and plug it back in again. On that point, is there a way to restart the Chromecast using the remote if you don't have any output? I guess I should check the Google Home app the next time it happens as well.

Re: Chromecast with GoogleTV constantly has to be restarted

kiltguy2112 — Fri, 16 Dec 2022 19:06:24 GMT

Have you tried using the remote and cycling the TV's input? This works at our house.

Re: Chromecast with GoogleTV constantly has to be restarted

Martianman — Sat, 17 Dec 2022 01:21:39 GMT

Sometimes it works and sometimes it doesn't. The one TV (Samsung) it almost never works. The other (Vizio), switching to another source, then switching back to the GTV source works about half the time.

Re: Chromecast with GoogleTV constantly has to be restarted

dahollows — Sat, 17 Dec 2022 11:45:36 GMT

I'm having the same issue - I keep having to restart it at the power source

Re: Chromecast with GoogleTV constantly has to be restarted

JenniferV — Sun, 25 Dec 2022 18:53:49 GMT

Hi folks,

Thanks for the help, kiltguy2112.

Martianman and dahollows, I'm sorry to hear that you're having an issue with your Chromecast with Google TV (4K). Could you please try to plug in the Chromecast into a different HDMI port on your TV then observe its behavior? If the issue persists, factory reset your Chromecast with Google (4K). Here's a guide.

Thanks,

Jennifer

Re: Chromecast with GoogleTV constantly has to be restarted

Martianman — Tue, 27 Dec 2022 20:58:04 GMT

I've factory reset it 3 times already. And tried a different HDMI port. As stated, the same thing is happening on 2 completely different televisions.

Re: Chromecast with GoogleTV constantly has to be restarted

JenniferV — Tue, 27 Dec 2022 21:57:19 GMT

Hey Martianman,

Got it. We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: Chromecast with GoogleTV constantly has to be restarted

Martianman — Thu, 29 Dec 2022 13:27:51 GMT

Filled out the form

Re: Chromecast with GoogleTV constantly has to be restarted

JenniferV — Thu, 29 Dec 2022 17:21:27 GMT

Hello Martianman,

We received your form — thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

dahollows, how's it going? Have you tried the suggested steps shared on this thread? Do you still need help?

Regards,

Jennifer

Re: Chromecast with GoogleTV constantly has to be restarted

JenniferV — Sun, 01 Jan 2023 18:28:31 GMT

Hi dahollows,

It's me again. I wanted to check if you still need assistance. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Chromecast with GoogleTV constantly has to be restarted

JenniferV — Mon, 02 Jan 2023 18:34:09 GMT

Hey dahollows,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Chromecast with GoogleTV constantly has to be restarted

dahollows — Mon, 02 Jan 2023 19:32:27 GMT

Hi JenniferV - I've filled in the same form as I'm having the same issue as Martianman - haven't heard back about it though.

Thanks

Re: Chromecast with GoogleTV constantly has to be restarted

JenniferV — Mon, 02 Jan 2023 19:40:54 GMT

Hello dahollows,

Thanks for getting back to us. We haven't received your form. Could you please fill it out again? Here's the form link.

Best,

Jennifer

Re: Chromecast with GoogleTV constantly has to be restarted

dahollows — Tue, 03 Jan 2023 10:44:39 GMT

Hi Jennifer - have you received it? Thanks

Re: Chromecast with GoogleTV constantly has to be restarted

JenniferV — Tue, 03 Jan 2023 14:58:08 GMT

Hi dahollows,

Yes, we got your form — thank you! Please keep an eye on your inbox as one of our Senior representatives will reach out to you anytime soon.

Also, please be advised that this thread will be locked after 24 hours.

Best,

Jennifer