topic Chromecast with google tv stucked in Streaming

Chromecast with google tv stucked

Trindade — Wed, 04 Jan 2023 12:57:05 GMT

My device is stuck on the G logo, I have tried factory reset but not work

Re: Chromecast with google tv stucked

JenniferV — Sun, 08 Jan 2023 19:12:23 GMT

Hello Trindade,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you try to plug in your device on a different HDMI port on your TV and reboot your Wi-Fi router? Plugging it on a different TV screen if one is available, then resetting it again might also help.

Let me know how it goes.

Regards,

Jennifer

Re: Chromecast with google tv stucked

Trindade — Mon, 09 Jan 2023 12:59:31 GMT

I have already tried all these procedures but none worked.

Re: Chromecast with google tv stucked

JenniferV — Mon, 09 Jan 2023 20:05:23 GMT

Hey Trindade,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: Chromecast with google tv stucked

JenniferV — Thu, 12 Jan 2023 20:48:03 GMT

Hi there,

We received your form and thanks for filling it out. Our team will reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Jennifer