topic Re: Chromecast stopped working on 1080p in Streaming

Chromecast stopped working on 1080p

KarlaUdia — Tue, 22 Nov 2022 22:33:32 GMT

My Chromecast suddenly stopped providing me with 1080p resolution, the highest resolution I now get to choose is 720p. I already tried restarting my Chromecast and my router, I even did a factory reset, but nothing seems to work.

Re: Chromecast stopped working on 1080p

KarlaUdia — Fri, 25 Nov 2022 16:41:16 GMT

Today I wired up my old blueray player in order to find out if the issue comes from my tv. But everything works just fine, the resolution jumps to 1080 the moment the player starts, so the issue comes from the chromecast

Re: Chromecast stopped working on 1080p

KarlaUdia — Sun, 27 Nov 2022 16:34:44 GMT

Noones got an idea?

Re: Chromecast stopped working on 1080p

Jeran — Wed, 30 Nov 2022 18:32:03 GMT

Hey there KarlaUdia,

I apologize for the late response, thank you for being patient! I'm sorry to hear your Chromecast is having issues selecting a higher resolution. The first thing I would do is make sure the Chromecast is up-to-date. Then, try using a different HDMI port on the TV. Finally, if you are able to, try testing the Chromecast on another TV. That way, we can narrow down the issue a bit more.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast stopped working on 1080p

KarlaUdia — Wed, 30 Nov 2022 20:10:12 GMT

Unfortunately my TV does only have one single HDMI port. My chromecast is up to date.. I'll try to get my chromecast hooked up to another TV and see what happens..

Thanks for now

Re: Chromecast stopped working on 1080p

Jeran — Wed, 30 Nov 2022 21:06:33 GMT

Hey there KarlaUdia,

Of course! I look forward to hearing back from you on this.

Thank you,
Jeran

Re: Chromecast stopped working on 1080p

KarlaUdia — Sun, 04 Dec 2022 19:52:07 GMT

I've been able to connect my chromecast to another tv and it gave me the option to set the resolution higher than 720p.. back on my tv I'm still not able to revert to 1080

Re: Chromecast stopped working on 1080p

KarlaUdia — Sun, 11 Dec 2022 13:52:20 GMT

I also tried uninstalling the last update, since the issue came up around the time where the last update happened, but that didn't work either or I'm not aware of how to properly remove updates 🙈

Re: Chromecast stopped working on 1080p

Jeran — Thu, 29 Dec 2022 16:40:03 GMT

Hey there KarlaUdia,

I'm sorry about the late response on this, thank you for being patient! In the time that's passed, the Google Engineering team has confirmed they are aware of this issue affecting some devices. If you have the time, would you be able to recreate the issue, then submit feedback via Google TV? That way, if there are any error logs generated, the engineering team would be able to look into them.

I look forward to hearing from you, and if you have any other questions or concerns, please let me know.

Best regards,
Jeran

Re: Chromecast stopped working on 1080p

Jeran — Tue, 03 Jan 2023 19:38:21 GMT

Hey there KarlaUdia,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast stopped working on 1080p

Jeran — Wed, 04 Jan 2023 20:40:51 GMT

Hey KarlaUdia,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran