topic Re: Chromecast turns off by itself in Streaming

Chromecast turns off by itself

Jeffbmacdonald — Fri, 18 Nov 2022 21:26:23 GMT

My Chromecast turns off by itself after 15 minutes. I have a newer LG OLED tv. My tv says there is no signal when it turns off. If I turn Chromecast back in right away it continues off where I was. Any help is appreciated.

Re: Chromecast turns off by itself

rmervart — Sat, 19 Nov 2022 11:06:53 GMT

I do not have the answer but similar problem. It seems that Chromecast does not release HDMI port when I switch it off on it's remote and TV then says "no signal". I have to physically disconnect Chromecast to get my TV working again

Re: Chromecast turns off by itself

Jeran — Wed, 23 Nov 2022 17:17:20 GMT

Hey there Jeffbmacdonald,

I'm sorry to hear that your Chromecast is having some power issues! I can imagine this is pretty annoying, so I'd be happy to help you out. Just to double-check, is your Chromecast powered by a wall outlet, or by a USB on the TV? Also, when this issue occurs, what color is the LED light on the Chromecast? If the Chromecast is throwing you an error, it shows up via the LED light.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast turns off by itself

rmervart — Wed, 23 Nov 2022 22:49:37 GMT

Hi Jeran,

Thanks for writing back.

My Chromcast is mains powered. LED remains white when the problem occurs. Problem is that when I turn Chromecast OFF it does not return source to TV. I have to then power down TV, turn it ON and then find how to select source and there select TV before TV signal comes back ON. I think Chromecast has become faulty, previously when I turned Chromecast OFF it returned source to TV without any intervention, it does not do it now.

thanks

regards

Roman

Re: Chromecast turns off by itself

Jeran — Wed, 07 Dec 2022 20:46:57 GMT

Hey there rmervart,

No problem at all! That's an interesting occurrence. The white LED light means it's not any kind of power issues with the Chromecast. Would you try connecting the Chromecast to a different HDMI port to see if the problem still occurs? If so, if you are able to, would you be able to try the Chromecast on another TV as well?

I look forward to hearing from you!

Thank you,
Jeran

Re: Chromecast turns off by itself

rmervart — Thu, 08 Dec 2022 10:01:34 GMT

Hello Jeran,

I tried both things, connecting to a different HDMI port on the same TV and to the HDMI port on another TV with the same result. Chromecast switches itself OFF but Tv input stays on the HDMI port and on the screen you get No signal message. I have to then use Tv settings on the remote to change input to Tv to get signal back. ☹️

Re: Chromecast turns off by itself

Jeran — Fri, 09 Dec 2022 18:01:38 GMT

Hey there rmervart,

No problem, does your particular TV have any HDMI-CEC or Power Saving settings that may be affecting the Chromecast? I know my Vizio TV had some power saving options that would cause my Chromecast to act up.

Best regards,
Jeran

Re: Chromecast turns off by itself

rmervart — Sat, 10 Dec 2022 10:25:35 GMT

Hello Jeran,

Yes, it does have HDMI-CEC but it works "half way". I can switch from TV to Chromecast by pressing O button on the Chromecast control but when I try to turn Chromecast Off and switch back to TV by holding O button on the remote for he Chromecast it turns off Chromecast but does not return source back to TV. I get No signal displayed and, as i explained, I have to use TV remote to manually reselect TV as the source. The thing is it worked fine for 1.5 years but suddenly developed this problem and as I have 2 year warranty I am keen to to see if it is some settings problem or a fault. Thank for helping

Roman

Re: Chromecast turns off by itself

Jeran — Thu, 29 Dec 2022 16:31:45 GMT

Hey there rmervart,

I apologize for my late response, I appreciate your patience! In this case, you may need to speak with Chromecast Support regarding this issue, as they would be able to dig a little deeper. To have them contact you, go ahead and fill out this form. Let me know when you do!

Thank you,
Jeran

Re: Chromecast turns off by itself

rmervart — Fri, 30 Dec 2022 12:30:58 GMT

Thanks Jeran, I hav just filled in and sent a form

Best regrda

Roman

Re: Chromecast turns off by itself

Jeran — Tue, 03 Jan 2023 19:54:43 GMT

Hey there rmervart,

Thank you for filling out that form! You should have someone from Chromecast Support reach out to you in a few days, so keep an eye out in your email. If you have any other questions for me, please let me know.

Thank you,
Jeran

Re: Chromecast turns off by itself

Jeran — Tue, 03 Jan 2023 19:55:06 GMT

Hey there Jeffbmacdonald,

I'm just checking up on your situation, do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast turns off by itself

Jeran — Wed, 04 Jan 2023 20:49:48 GMT

Hey there Jeffbmacdonald,

Do you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast turns off by itself

rmervart — Wed, 04 Jan 2023 21:51:40 GMT

Hi Jeran,

No, thanks, I am just waiting if someone from Chromecast support will respond

Best

Roman

Re: Chromecast turns off by itself

Jeran — Wed, 04 Jan 2023 22:24:25 GMT

Hey there rmervart,

Of course, no problem at all! I'll check up next week to see if anyone has gotten back to you.

Best regards
Jeran

Re: Chromecast turns off by itself

rmervart — Thu, 05 Jan 2023 18:38:52 GMT

Hi Jeran,

The only problem is that my warranty is running out soon and if I could not solve the problem in thefew days I will have to take it back to the retailer as faulty 🤔

Re: Chromecast turns off by itself

Jeran — Wed, 11 Jan 2023 21:16:34 GMT

Hey there rmervart,

It looks like someone from Chromecast Support has reached out to you as of January 7th! Make sure to respond to them when you get the chance to keep the ball rolling. In the meantime, let me know if you have any more questions that I can address.

Best regards,

Jeran

Re: Chromecast turns off by itself

rmervart — Fri, 13 Jan 2023 20:00:17 GMT

Hello Jeran,

I have lost that email for a while but recovered and will follow it up

Best

Roman

Re: Chromecast turns off by itself

Jeran — Thu, 19 Jan 2023 20:24:08 GMT

Hey there rmervart,

No problem at all, just wanted to make sure you're taken care of. Let me know if you have any more questions!

Thank you,
Jeran

Re: Chromecast turns off by itself

Jeran — Thu, 19 Jan 2023 20:24:58 GMT

Hey there Jeffbmacdonald,

Do you have any more questions that I can address?

Thank you,
Jeran