topic Re: CC w/Google TV 4k not updating in Streaming

CC w/Google TV 4k not updating

bobjohnson87 — Fri, 30 Dec 2022 02:11:24 GMT

I have a Chromecast with Google TV 4k thats a few weeks old. It's currently on July 1 2022 patch level. I'm having some issues with stuttering and it seems the October patch fixes this. I'm in the US.

When I check for updates, it says that my system is up to date. I have rebooted multiple times.

Current build is:
STTE.220621.019.9082754

Any advice?

Re: CC w/Google TV 4k not updating

JenniferV — Mon, 02 Jan 2023 20:16:51 GMT

Hello bobjohnson87,

Thanks for reaching out and for being a step ahead of us. Please try the additional steps below:

Power off the TV > unplug the TV and Chromecast with Google TV (4K) from there:
1. Power source
2. HDMI connection
Wait 2-3 minutes > plug the TV and Chromecast with Google TV (4K) > wait 30 seconds.
Power on the TV > connect the Chromecast with Google TV (4K) device into the TV’s HDMI port.
Tune the TV to the same HDMI input where the Chromecast is plugged in.

If the issue persists, please factory reset your Chromecast with Google TV (4K).

Let me know how it goes.

Thanks,

Jennifer

Re: CC w/Google TV 4k not updating

bobjohnson87 — Tue, 03 Jan 2023 21:46:10 GMT

I tried this procedure and nothing changed.

I then performed two back to back factory resets using the button on the Chromecast, and set it up again on a new wifi network. Still no available updates, still on the July patch.

Re: CC w/Google TV 4k not updating

JenniferV — Wed, 04 Jan 2023 00:01:16 GMT

Hi bobjohnson87,

Thanks for getting back to us. I further check this in our end and it seems that not all users were able to get the update but, our team is working hard to push this to all users. I suggest you send feedback about this via Google TV. Also, you may check our Community page or Help Center for further updates regarding this.

Best,

Jennifer

Re: CC w/Google TV 4k not updating

JenniferV — Sun, 08 Jan 2023 16:26:15 GMT

Hey there,

It's me again. I want to check if you still have questions and concerns. Feel free to reach back if you do.

Thanks,

Jennifer

Re: CC w/Google TV 4k not updating

bobjohnson87 — Sun, 08 Jan 2023 16:28:47 GMT

Well, you just told me I can't get the update for unknown reasons. Thanks for that, I guess. My concern is that there is an update that might fix my problem and I can't get it. I guess my question is how do I get it or when might I get something else.

Re: CC w/Google TV 4k not updating

JenniferV — Sun, 08 Jan 2023 17:29:42 GMT

Hello bobjohnson87,

We don't have a time frame on when this will be available. If you haven't filed a feedback about this, please do so. Every bit of feedback helps a ton!

Let me know if you still have questions otherwise, I'll be locking this thread after 24 hours.

Regards,

Jennifer