topic Re: No Control of Chromecast with Google TV in Streaming

No Control of Chromecast with Google TV

DiggityDave — Fri, 23 Dec 2022 03:33:32 GMT

I fear this will be a long story.

Had a Chromecast (CC) with GTV 4K for almost a year. Lost the remote a few months back so using the app instead.

Recently (last week or two???), I have lost control of the CC other than On and Off. When I open the home app, the CC only toggles the tv, essentially, on and off. When I tap on the CC, that is all it does. It should connect to the CC, then display the Remote Control and other options. Nope.

I have power cycled the CC multiple times, mad sure my phone (app) is on exact same wifi network as CC, stopped and cleared cache on phone.

I have a second CC with google tv (HD) and I have no issues with the app; controls CC just fine.

However, when I want to stream something and cast to my TV, the CC works just fine; I have not issues with that.

Any suggestions?

Re: No Control of Chromecast with Google TV

JenniferV — Mon, 26 Dec 2022 22:33:09 GMT

Hello DiggityDave,

Thanks for reaching out and for sharing detailed information on what's happening to your device — I appreciate it!

What is the make and model of your mobile phone? Please reinstall the Google Home app and reboot your phone. After that, try pairing your virtual remote again using the Google Home app or the Google TV app. If you're using an Android phone, you may also pair it from your Android device. To see the steps, please visit this support website article.

Regards,

Jennifer

Re: No Control of Chromecast with Google TV

JenniferV — Thu, 29 Dec 2022 22:37:47 GMT

Hey there,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

Re: No Control of Chromecast with Google TV

JenniferV — Sun, 01 Jan 2023 20:06:34 GMT

Hi DiggityDave,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: No Control of Chromecast with Google TV

DiggityDave — Sun, 01 Jan 2023 20:14:40 GMT

Hi Jennifer,

I have been away for the past week. I replied to your previous email but I guess that cant be done through gmail (???).

I will try your solution today and let you know the results

Thanks for your patience

Re: No Control of Chromecast with Google TV

JenniferV — Sun, 01 Jan 2023 20:36:48 GMT

Hello DiggityDave,

Sure thing — take your time. I'll wait for your update. Also, you can reply directly to this thread so I will be able to see your response.

Best,

Jennifer

Re: No Control of Chromecast with Google TV

DiggityDave — Sun, 01 Jan 2023 20:37:20 GMT

I just completed the above steps.

I have a Pixel 6 with the Dec update.

The home app still only toggles the Chromecast off and on, not other control. The Google TV app connected and controlled without pairing, so I must have done that before.

The odd thing is I have a second (newer) Chromecast with Google TV and the home app works fine with that. I get the remote option and it controls the newer CC without issue.

The fact that I can control my original CC is better than before but what changed?

Thanks

Re: No Control of Chromecast with Google TV

JenniferV — Sun, 01 Jan 2023 23:58:51 GMT

Hey there,

Thanks for trying the steps. I found this thread. E3omal, one of our Community members shared a step regarding the virtual remote. Could you please try that and let me know if it will also work for you?

Regards,

Jennifer

Re: No Control of Chromecast with Google TV

JenniferV — Thu, 05 Jan 2023 00:02:08 GMT

Hi DiggityDave,

It's me again. Have you tried the steps shared in the other thread? Do you still need help?

Thanks,

Jennifer

Re: No Control of Chromecast with Google TV

DiggityDave — Thu, 05 Jan 2023 03:11:51 GMT

Hi Jennifer,

The steps are pretty vague "go to Google play store under your name on this device and Uninstall the android TV remote service"

After searching my phone for this service, I tried the CC and managed to find that service after fumbling around for a while. I uninstalled it, re-paired my phone, and updated the service.

Went back to my google home app and it still will only toggle the tv on and off, no control.

This is all somewhat moot since I can use the google tv app on my phone. I am just very puzzled why the home app stopped working, only on this one CC.

Re: No Control of Chromecast with Google TV

JenniferV — Fri, 06 Jan 2023 00:29:59 GMT

Hello DiggityDave,

Could you try doing the steps on the Chromecast with Google TV settings?

Regards,

Jennifer

Re: No Control of Chromecast with Google TV

Muddi — Mon, 09 Jan 2023 05:31:45 GMT

Hey DiggityDave,

How's it going with your Google TV? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

Re: No Control of Chromecast with Google TV

DiggityDave — Tue, 10 Jan 2023 01:59:16 GMT

I apologize I am slow with replies, I work two jobs so not a lot of downtime.

I did try the steps in the other thread: "

After searching my phone for this service, I tried the CC and managed to find that service after fumbling around for a while. I uninstalled it, re-paired my phone, and updated the service.

Went back to my google home app and it still will only toggle the tv on and off, no control."

Is that what you meant?

Re: No Control of Chromecast with Google TV

Muddi — Sat, 14 Jan 2023 22:49:02 GMT

Hey DiggityDave,

Let's go ahead and factory reset your Chromecast with Google TV. Follow the steps below or visit this link for more steps:

With the Chromecast Voice Remote

In the upper right of your TV screen, select your profile Settings .
Select System About Factory Reset.

From the Chromecast device

While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
When the LED light turns solid white, release the button, and the Chromecast should then reset.

Keep us posted.

Cheers,

Muddi

Re: No Control of Chromecast with Google TV

Muddi — Wed, 18 Jan 2023 14:42:11 GMT

Hi DiggityDave,

I'm just checking in to see if you had the chance to try the steps above? Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

Re: No Control of Chromecast with Google TV

DiggityDave — Wed, 18 Jan 2023 17:30:45 GMT

I have not had a chance, I will try tonight. Will I have to reinstall all my apps or does my account keep a profile?

Re: No Control of Chromecast with Google TV

Juni — Thu, 19 Jan 2023 16:14:07 GMT

Hi there,

Thanks for the response. Yes, you need to reinstall the apps. We will keep this thread open for 3 more days, let us know how it went by updating this thread.

Regards,

Juni

Re: No Control of Chromecast with Google TV

DiggityDave — Sat, 21 Jan 2023 02:30:52 GMT

Hi Juni,

Thank you for your patience. I did a reset according to the directions in the link you provided. However, quickly realized I have no remote to do the set up. That made things difficult.

Anyway, managed to get reconnected and apps installed. Tried the google home app, and no change. Still toggle only.

I would share a screenshot with you but no clue how to add a picture to this platform.

However, while taking a screenshot on my phone, I accidentally pressed the icon for my CC and it opened the info screen, for my CC, and included the 'Open remote' option. I clicked that and paired my phone to my CC and was able to navigate. The odd thing is, when I open the google home app on my phone, the icon for my CC is still just a toggle switch, turns my TV off and on, without going to the info screen to present the remote option. I have to press and hold the icon for that.

Again, totally different operation for my other CC with google TV. How is it that two of the same product, Chromecast with Google TV, function differently within the same google home app?

Re: No Control of Chromecast with Google TV

JenniferV — Tue, 07 Feb 2023 22:11:44 GMT

Hello DiggityDave,

I'm sorry for the late response. This is a new functionality in the Google Home app. When you tap the device card once, it will only turn off/on the TV. To go to the settings of your device and see the remote option, you need to long press the device card.

If this functionality is not present on your other Chromecast with Google TV, please provide its model (4K or HD), Android TV OS build and cast firmware version so we can further check on this.

Thanks,

Jennifer

Re: No Control of Chromecast with Google TV

Jeran — Wed, 15 Feb 2023 18:16:57 GMT

Thank you for helping out on this thread, Jennifer!

Hey there DiggityDave,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Best regards,
Jeran