topic Re: Google Home cannot find my Chromecast device in Streaming

Google Home cannot find my Chromecast device

Emdubs74 — Sun, 08 Jan 2023 19:58:37 GMT

I have had a Chromecast for several years. Suddenly I cannot cast to it. Google Home cannot find the Chromecast device. I have unplugged it and plugged it back in. I have factory reset it. I have rebooted it. None of these has worked. My location is on and precise. Please help.

Re: Google Home cannot find my Chromecast device

Alans88 — Mon, 09 Jan 2023 01:53:55 GMT

I have the same problem. But what is the point of these "comments on Google" if google or chromecast never reply and answer our problems. Shame

Re: Google Home cannot find my Chromecast device

Fiveinacanoe — Mon, 09 Jan 2023 14:09:47 GMT

I have the same issue. My Chromecast lost

connection last week.. tried everything.. went and bought a new on (4K!) .. worked for a day .. today it’s back to the same issue and won’t let me factory reset.

Re: Google Home cannot find my Chromecast device

JenniferV — Thu, 12 Jan 2023 16:49:40 GMT

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast devices. Could you please manually connect it to the Chromecast SSID? Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Fiveinacanoe, what's the LED status on your device? Are you resetting it in the physical device or via the Google TV settings?

Regards,

Jennifer

Re: Google Home cannot find my Chromecast device

JenniferV — Sun, 15 Jan 2023 17:22:11 GMT

Hello there,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

Re: Google Home cannot find my Chromecast device

JenniferV — Mon, 16 Jan 2023 17:38:45 GMT

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Google Home cannot find my Chromecast device

Emdubs74 — Mon, 16 Jan 2023 18:46:39 GMT

Yes I saw your response. Google Home cannot find my device.

Re: Google Home cannot find my Chromecast device

JenniferV — Mon, 16 Jan 2023 19:11:13 GMT

Hello Emdubs74,

Thanks for getting back to us. Have you tried the suggested steps I've shared above? If yes, how was it? Also, could you try to connect your Chromecast to a mobile hotspot so we can isolate the issue?

Thanks,

Jennifer

Re: Google Home cannot find my Chromecast device

Emdubs74 — Mon, 16 Jan 2023 19:54:07 GMT

There is no Chromecast SSID listed in my Wi-Fi.

Re: Google Home cannot find my Chromecast device

JenniferV — Mon, 16 Jan 2023 23:42:11 GMT

Hi there,

Got it. Have you tried connecting it to the mobile hotspot as advised previously? Also, please use a different mobile device and test.

Thanks,

Jennifer

Re: Google Home cannot find my Chromecast device

Micki — Wed, 18 Jan 2023 02:38:18 GMT

Hi Jennifer I recently moved and had no trouble setting up my Chromecast. Today my Chromecast says is disconnected and when I try to re connect it won’t recognize my device. Please help.

Re: Google Home cannot find my Chromecast device

Micki — Wed, 18 Jan 2023 02:39:40 GMT

Same with mine

Re: Google Home cannot find my Chromecast device

Emdubs74 — Thu, 19 Jan 2023 12:09:20 GMT

Last night while casting from Paramount on my laptop (the only way we've been able to cast for over a week), suddenly the cast menu bar appeared on my phone. When I tapped on it, it asked me to Create a Home. Not going there, because I think the whole issue is with Google Home and some change they made recently that's causing problems for so many people.

Re: Google Home cannot find my Chromecast device

Fiveinacanoe — Thu, 19 Jan 2023 12:21:34 GMT

I can’t cast from my phone either anymore.. been a couple weeks now. After unplugging and Re plugging my new Chromecast I can use it, but it freezes and glitches a lot.

Re: Google Home cannot find my Chromecast device

JenniferV — Thu, 26 Jan 2023 23:05:02 GMT

Hello folks,

I'm sorry for the late response.

Micki, have you tried factory resetting your Chromecast? If you haven't yet, please try that and keep me posted.

Emdubs74, what's the version of your Google Home app? Could you please reinstall and reboot your mobile phone?

Fiveinacanoe, is this only happening in one app or across all apps? What's the make and model of your mobile phone? Could you also try to reset your Chromecast and test?

Thanks,

Jennifer

Re: Google Home cannot find my Chromecast device

JenniferV — Sun, 29 Jan 2023 23:12:03 GMT

Hey there,

It's me again. I want to check if you still need help. Feel free to reach back if you do.

Best,

Jennifer

Re: Google Home cannot find my Chromecast device

Emdubs74 — Sun, 29 Jan 2023 23:16:56 GMT

Hi, we are finally able to cast to our TV, but Google Home cannot find the Chromecast device. So we just don't use Google Home.

Re: Google Home cannot find my Chromecast device

Emdubs74 — Sun, 29 Jan 2023 23:17:53 GMT

I did uninstall and reinstall Google Home. Also rebooted my device several times. See my other reply below. Something must have changed with Google Home because it does not work anymore.

Re: Google Home cannot find my Chromecast device

JenniferV — Mon, 30 Jan 2023 22:53:07 GMT

Hi Emdubs74,

Thanks for keeping me in the loop and for updating this Community thread. Could you please tell us the version of your Google Home app and the make and model of your mobile phone? Also, have you had a chance using a different mobile device and check if the same issue will persist?

Regards,

Jennifer

Re: Google Home cannot find my Chromecast device

Emdubs74 — Mon, 30 Jan 2023 23:15:39 GMT

I have Google Home version 2.63.1.12 and I have a Google Pixel 6A phone and we have tried connecting the Chromecast to my daughter's Google Pixel 6 as well. We can cast to the TV from both phones, but not through Google Home.