topic Re: Chromecast with Google TV (4k) Audio Skipping in Streaming

Chromecast with Google TV (4k) Audio Skipping

gellson — Thu, 29 Dec 2022 02:15:48 GMT

I have two Chromecast with Google TV's (4k) connected to Samsung sound bars (Q80R and Q900A). There is a frequent audio skipping issue that is encountered when watching content through multiple native apps such as HBO, Netflix, and Hulu. When watching content, the audio will randomly but out for about a second before resuming. This issue does not occur at regular intervals. Sometimes it happens several times in a minute, others it has 10 or 15 minutes in between. However, it happens very frequently and is frustrating.

The Google TVs are both connected via the official ethernet adapter. It is not a connection issue, as streaming on other devices has no problems and the video never skips, just the audio.

The issue began to occur a couple of months ago on both devices. It seems as if an update triggered it. Both the Google TVs and soundbars have been fully updated. I have noticed that on one of the soundbars with a small display, whenever the audio skips and comes back the display flashes "Dolby Atmos" or whatever encoding is being used by the content. It's as if the audio connection has dropped and reestablished. Disabling surround sound on the Google TV did not resolve the issue. I've filed feedback with logs on the devices already. Anything else I can try to fix this?

Re: Chromecast with Google TV (4k) Audio Skipping

BriannaA — Thu, 29 Dec 2022 17:11:13 GMT

I'm suddenly having a similar issue with my Sonos surround sound and my Chromecast with google tv. Only thought I have is to try factory resetting?

Update: I tried factory resetting and now I'm also experiencing video issues

Re: Chromecast with Google TV (4k) Audio Skipping

Jeran — Mon, 09 Jan 2023 21:10:30 GMT

Hey there gellson,

I apologize for the late response, thank you for being patient! Were you able to fix that audio skipping issue? If not, I'd be happy to help out, as I can imagine this issue is pretty frustrating. You mentioned that you have everything up-to-date already, that's good. It's interesting that "Dolby Atmos" appears when you experience those skips. Do you have Dolby Atmos enabled on the Chromecast as well as the TV settings? Disabling Dolby Atmos on the Chromecast didn't help, but are you able to disable it on the TV?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Chromecast with Google TV (4k) Audio Skipping

gellson — Tue, 10 Jan 2023 00:45:54 GMT

Hi Jeran,

Atmos is supported on both sound bars that the chromecasts are plugged into, but I'm not able to disable it. We were able to play Atmos content on both devices previously with no issues, the skipping has only begun to occur relatively recently.

Re: Chromecast with Google TV (4k) Audio Skipping

Jeran — Thu, 12 Jan 2023 17:40:20 GMT

Hey there gellson,

Just out of curiosity, how do you have the soundbars set up, via Bluetooth or HDMI? If via HDMI, the most effective setup I've seen users use is having the Chromecast plugged into the HDMI port on the soundbar and having the soundbar's HDMI Out plugged into the TV's HDMI-ARC. If you have them connected via Bluetooth, you can only connect one audio device at a time.

Best regards,
Jeran

Re: Chromecast with Google TV (4k) Audio Skipping

gellson — Fri, 13 Jan 2023 13:56:58 GMT

Hi Jeran. On both setups, the Chromecast is plugged directly into the HDMI input of the sound bars, and the sound bars are connected to the TVs via HDMI ARC connections as you recommended.

Re: Chromecast with Google TV (4k) Audio Skipping

Qwitty — Fri, 27 Jan 2023 00:10:13 GMT

I'm having the same issue, only I'm using TV audio.

Re: Chromecast with Google TV (4k) Audio Skipping

nate-o — Tue, 31 Jan 2023 20:49:05 GMT

im experiencing the same issue. only began recently and have a setup with a samsung tv with sonos sound system (chromecast is plugged into tv, tv linked to sonos)

Re: Chromecast with Google TV (4k) Audio Skipping

Jeran — Wed, 01 Feb 2023 18:13:05 GMT

Hey there everyone,

That is no good to hear. In this case, it may be best to reach out to Chromecast Support to do a little digging into this issue. If y'all don't mind, would you be able to fill out this form to have Chromecast Support reach out to you via email? Just let me know when you have done so; otherwise, I'll check up on you to see if you need more help.

Best regards,
Jeran

Re: Chromecast with Google TV (4k) Audio Skipping

gellson — Wed, 01 Feb 2023 18:17:31 GMT

Thanks Jeran, I've submitted the form

Re: Chromecast with Google TV (4k) Audio Skipping

Jeran — Wed, 01 Feb 2023 18:36:19 GMT

Hey there gellson,

Awesome, thank you for doing that! It may take them a few days before they reach out to you since there has been an influx of cases recently, so keep an eye out. In the meantime, let me know if you have any more questions.

Best regards,

Jeran

Re: Chromecast with Google TV (4k) Audio Skipping

Jeran — Mon, 06 Feb 2023 17:42:29 GMT

Hey there everyone,

Does anyone have any more questions that I can address?

Thank you,
Jeran

Re: Chromecast with Google TV (4k) Audio Skipping

Jeran — Fri, 10 Feb 2023 17:53:22 GMT

Hey everyone,

Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast with Google TV (4k) Audio Skipping

nate-o — Fri, 10 Feb 2023 18:57:18 GMT

Thanks for checking in Jeran. The audio skipping seemed to have resolved itself after a few days. So although curious as to what it was, good to go for now on our side.

Re: Chromecast with Google TV (4k) Audio Skipping

Jeran — Wed, 15 Feb 2023 16:59:36 GMT

Hey there nate-o,

Thank you for letting me know! In that case, I'll go ahead and lock this thread. If anyone runs into any more issues with this, feel free to create a new thread.

Have a good one!

Best regards,

Jeran