topic Re: Chromecast stuck on G Logo in Streaming

Chromecast stuck on G Logo

Tyleridiaz — Wed, 04 Jan 2023 01:37:52 GMT

My device is stuck on the G logo, I have tried unplugging for 30 min, different HDMI ports and factory reset. It will not hard reset. LED Color does not change

Re: Chromecast stuck on G Logo

JenniferV — Sun, 08 Jan 2023 16:45:46 GMT

Hello Tyleridiaz,

I'm sorry to hear that you're having an issue with your Chromecast with Google TV (4K). I appreciate you doing some steps beforehand. To cover all the bases, could you try to plug in your device on a different HDMI port on your TV and reboot your Wi-Fi router? Plugging it on a different TV screen if one is available, then reset it again might also help.

Let me know how it goes.

Best,

Jennifer

Re: Chromecast stuck on G Logo

Tyleridiaz — Tue, 10 Jan 2023 02:04:37 GMT

Hi Jennifer, thank you. I did try on another TV. I also reset the router.

It's not even letting me factory reset the device either. I'm holding the button down, but the LED remains white.

Please let me know what the next steps are.

Re: Chromecast stuck on G Logo

JenniferV — Tue, 10 Jan 2023 17:05:44 GMT

Hey Tyleridiaz,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: Chromecast stuck on G Logo

JenniferV — Wed, 11 Jan 2023 16:30:16 GMT

Hi Tyleridiaz,

We received your form — thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Best,

Jennifer

Re: Chromecast stuck on G Logo

Tyleridiaz — Wed, 11 Jan 2023 17:42:24 GMT

Got it, thank you.

Re: Chromecast stuck on G Logo

JenniferV — Wed, 11 Jan 2023 18:42:57 GMT

Hello there,

No biggie — have a good one!

Cheers,

Jennifer