topic Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device in Streaming

Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Tue, 03 Jan 2023 17:28:19 GMT

I was given my new Chromecast with Google TV 4K as a Christmas present. I am discouraged with it beyond words. I have several issues with the Chromecast. The more important thing is that the Chromecast with Google TV will not recognize any of my Bluetooth devices. I have Logitech keyboards (K480, K400 and K380) and mouses (M317, M535, M325) that Google indicated would pair with the Chromecast. They don't, as well as any of my other Bluetooth headphones, Bluetooth speakers, tablet, phone, Chromebook, Windows 11, *NOTHING* pairs, except the Chromecast remote. The Chromecast tries, it "sees" my Bluetooth devices, tries to pair with them and when I enter the appropriate pass code(s), the Chromecast does nothing. After 15 or 20 minutes of the Chromecast locked in the pairing screen, the Chromecast eventually shuts down. And also, the screen mirroring doesn't work, there is little if any storage with the Chromecast, the Home app refuses to work on either my phone, tablet or Chromebook. I am searching for ideas or suggestions. I have a feeling my daughters just wasted $50.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

JosVerboom — Sat, 07 Jan 2023 22:53:31 GMT

I have the same bluetooth pairing issues with my Logitech Harmony Companion (with hub), my Harman Kardon Onyx studio 7 and a no name bluetooth speaker.
Indeed bluetooth scanning may freeze, is unable to pair or dows not even recognize bluetooth devices.
The bluetooth speakers pair without any problem with different android devices. So you would think of a chromecast tv (4K) issue. But if the remote that comes with the chromecast is also using bluetooth to connect to the chromecast, that works fine.
I did install the chromecast yesterday. During installation, it upgraded to newer (I assume latest) version.
Of course I have tried the Google solution suggestions: power off everything and back on again and repeat pairing attempts.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Sat, 07 Jan 2023 23:12:25 GMT

Yes, all my Bluetooth devices connect with all my other Bluetooth receivers and transmitters I have. The only device my Bluetooth devices will not connect with is, the Chrome cast. The screen mirror/Miracast installed on Chrome cast, doesn't work. Half the apps that are pre installed on the Chrome cast, do not work. The other apps that are listed on the Chrome cast that one can supposedly get through Google Play store, are either not compatible or will not install. The Home app for Chrome cast with Google TV, will not work on either my Android 7 phone or tablet, my Acer Chromebook or either my Acer Windows 11 pro laptop or desktop. I am beginning to wonder if this Chrome cast with Google TV is just some expensive pink elephant Google devised because I can't see the Chrome cast device being this defective. But no one from Google has offered a comment on this thread, nor has any of my tech support requests to Google support, have not been replied to. I have been a long time user and have sworn my alligence to Google and at this point I feel like I'm getting blown off and screwed.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Wed, 11 Jan 2023 17:36:08 GMT

Hey there blueovalthunder,

I apologize for the late response, and thank you for being patient! I'd be happy to work with you to get this issue resolved, as I can imagine it's been quite the headache for you. First, if you haven't already, go ahead and make sure your Chromecast's firmware is up-to-date. Afterwards, if the problem persists, factory reset the Chromecast. Please let me know if you're still experiencing issues afterwards, and then we can get you in contact with Chromecast Support.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Thu, 12 Jan 2023 14:34:07 GMT

I did the factory reset. Honestly I think it has made the CCWGT even worse. It wouldn't pair with its own remote. It finally did pair with its remote after playing with the remote for 30 minutes. Again, the CCWGT will not pair with anything. It seems to try. But, it freezes in the pairing mode. The only way to get it out of the pairing mode is to unplug from its power source. When I say the CCWGT will not pair with anything, I mean *NOTHING*. Bluetooth speakers, keyboards, mice, pc's, mobile devices, nothing. Not even earphones. The Home app doesn't work on any of my mobile devices. I have Android 7 on all my mobile devices and my Acer Chromebook is only 4 months old. The new Home app doesn't work on any of my devices. I downloaded an .apk file for an older version on The Home app, and that works. Although very limited. I can get the Google TV app to work. That's it. It seems every app I try to install from the app library (Google Play Store) either doesn't work or respond or after installition then the CCWGT tells me the app is not compatible. The screen mirror (Miracast?) is a joke. You have to install an app on the CCWGT that requires you to open the browser on the device your using, go to a url and having to enter a password/code in order to use the screen mirror. The security using something like that is a joke. I got this CCWGT for a Christmas present from my daughter's. They have the European version of CCWGT and they don't have near the problems I have with this US version. And from doing research on the internet about this CCWGT obviously there are many other people as discouraged and disappointed with their CCWGT. Having nearly the identical issues I'm having. I really wonder how much marketing and design effort was put into this CCWGT? I have been a faithful follower of Google. This CCWGT is a very disappointing device. $50 for nothing more than a fancy looking Chromecast device that doesn't have the workability the gen 1 Chromecast did. I'm hoping you or your support will get this device working the way it was advertised. Especially since the EU CCWGT version works yet, the domestic US CCWGT version is expensive crap.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Thu, 12 Jan 2023 18:02:43 GMT

Hey there blueovalthunder,

That really is no good to hear; there may be an issue with your device. Because it was a recent gift, you could consider having it replaced because it is still under warranty.If you would like to do so, please go ahead and fill out this form to have Chromecast Support reach out to you via email. Let me know if you decide to do so, or if you have any other questions.

Best regards,
Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

JosVerboom — Thu, 12 Jan 2023 18:36:07 GMT

Is this also the issue with my Chromecast 4K / Google TV? Looks very simmilar.
Perhaps other users did not try to pair it with other devices.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Thu, 12 Jan 2023 18:42:47 GMT

I was able to find some information and work around for the CCWGT issues on YouTube. One of the work around was the person purchased a 7 in 1 docking station, 60 watt USB c high wattage power cube and a high wattage USB c power only cable (not a sync cable). The individual who posted the YouTube video indicated he was having nearly the identical problems with his CCWGT that I am having. The individual indicated that he had his CCWGT replaced under warranty. The new CCWGT having all the same problems his first CCWGT had. The individual obviously has some tech backround. But I am wondering if the tech issues the individual offered in his video post, isn't possibly what Google needs to look into. Lack of wattage, lack of power, lack of storage, inoperative Bluetooth, RAM and memory inprovements, expansion, upgrading. Those where some of what indicated are the issues behind the CCWGT not working to its benefits. I think everyone with pc background knows what happens to any operating system when there is to little storage, RAM and memory. I'm wondering if this might be what could resolve these CCWGT issues?

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

JosVerboom — Thu, 12 Jan 2023 18:47:55 GMT

Can you share the YouTube link?

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Thu, 12 Jan 2023 18:54:56 GMT

I have tried a list of different Bluetooth devices. None of them worked. My Acer Chromecast laptop (what is supposed to be compatible with CCWGT) doesn't connect. Nothing connects. Doesn't matter the brand name. In as much as several the built in and many the supposed add on apps for CCWGT either don't intall, or once installed, indicate the app(s) are not compatible, or they don't work/open, with CCWGT. I even went as far to see if any of this was happening with my gen 1 Chromecast. *THAT* unit still works perfectly actually better than the CCWGT! The new Home app is also useless. My phone and tablet are both Android 7. The Home app will not install on either of them or my Acer Chromebook. I was given my CCWGT by my daughter's who have the European version of CCWGT (They're in Romania). Their CCWGT works great. The 6 girls can't believe all the issues I'm having with my CCWGT! Let alone the girls got the CCWGT for me and they are disappointed beyond belief.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Thu, 12 Jan 2023 20:30:02 GMT

Hey there blueovalthunder,

That is interesting, thank you for letting us know! Are you going to try the workaround suggested in the video? If so, please let us know if they help at all. If they don't, we'll want to get you into contact with Chromecast Support.

Best regards,

Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Thu, 12 Jan 2023 21:44:34 GMT

I have to figure out what kind of money I'm getting with the workaround first. If it's to expensive, I will have request a refund and return to Amazon. The amount of money already spent and then having to go purchase other devices to get the CCWGT to work, I don't think is fair considering the advertising for the CCWGT showed how this new device worked so wonderfully. Not explaining that other devices are needed in order to have the CCWGT work accordingly to the advertisements claims, is a little deceiving. There are advertising laws against this kind of deception. You can't advertise a device showing how wonderfully it works without explaining that you need to purchase other devices in order to make it work the way it was advertised to work.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Thu, 12 Jan 2023 22:47:50 GMT

In order for some of the workaround to...work, the CCWGT needs a BT keyboard and mouse. Any suggestions for a BT keyboard and mouse that *WILL* work with the CCWGT OEM Bluetooth? I have a Logitech K380 and M585 BT keyboard and mouse but, neither of them work. Does anyone know of a BT keyboard and mouse that *WILL* work? Google doesn't seem to have any lists that show what devices will work with CCWGT.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

JosVerboom — Fri, 13 Jan 2023 10:49:31 GMT

I have tried with Logitech K400, but is is not recognized. May be because it comes with paired usb bluetooth receiver. I have not found how to get the keyboard in pairing mode. In the meantime I have tested with my Logitech MX Anywhere Bluetooth mouse. The CCwGT succesfully paired with this mouse.
I don't understand why a bluetooth keyboard and mouse improve how good the CCwGT works.

blueovalthunder: can you share the YouTube link or give the ID of that movie.

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Fri, 20 Jan 2023 18:19:36 GMT

Hey there blueovalthunder,

Thank you for filling out that form! Chromecast Support will contact you on January 13th, so look for that email and respond to move the process forward. Let me know if you have any more questions.

Thank you,
Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Fri, 20 Jan 2023 18:21:13 GMT

Hey there JosVerboom,

If you would like, I'd recommend that you speak with Chromecast Support regarding this issue as well. To have them reach out to you, go ahead and fill out this form. Please let me know if you have any questions.

Best regards,
Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Wed, 25 Jan 2023 16:10:33 GMT

Hey there JosVerboom,

Thank you for filling out that form! You should have someone from Chromecast Support reach out to you via email in a few days, so keep an eye out for that. In the meantime, let me know if you have any other questions for me.

Best regards,
Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Wed, 25 Jan 2023 16:10:59 GMT

Hey there blueovalthunder,

Do you have any more questions that I can address?

Thank you,
Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Jeran — Thu, 26 Jan 2023 16:43:41 GMT

Hey everyone,

Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

blueovalthunder — Thu, 26 Jan 2023 17:12:59 GMT

I'm still playing with this CCWGT. So far I've had to pay an extra $70 to get it working the way is was advertised. Several the apps that are on the CCWGT still either do not install, are not compatible or just don't work once installed. I have looked everywhere on Google support for a list of known workable Bluetooth devices that CCWGT supports. So far, to get some of the devices and items to work, I've had to enable developer mode, install a 7 in 1 powered USB C docking station, a high compacity USB C to USB C cable and a high wattage USB C power cube, to power it all. Yet, some devices still don't work. The one thing I have been considering is, since there is very little operating storage in the CCWGT (4.4 GB) over half of that storage is in use, that is what is causing the CCWGT to operate so slowly. I am attempting to install external storage with the hope it will correct some of the issues I'm having. It was odd that once I powered the CCWGT with the new higher wattage USB C power cube and cable, that in itself corrected some of the power issues. With the addition of the 7 in 1 docking station, also improved boot up and response time. The Google Home app, still will not work on any of my Android 7 devices, nor my Acer Chromebook or Windows 11 desk top and lap top. Oddly, it is working on my Linux Mint tablet. The Google TV app is working in place of the Home app but, it has very limited audio controls, if any. None of the equalizer apps available on the CCWGT menu are compatible. They will not install. The Bluetooth signal from the CCWGT is ridiculous. Pair a Bluetooth device or something that does work then, walk 3 feet or more away, and the CCWGT disconnects. Again, I would like to see Google develop a list of Bluetooth devices that do work or are compatible and don't require a seprate dongle and docking station to get working, like it was advertised. Again, I'm always open for suggestions and ideas to help here. Even some of the online data I have found, is either not current, done by people who either have no backround in technology or who have no idea what they are doing with this new CCWGT. One thing I don't understand that you might answer, my girls (who bought this CCWGT) have the EU version of CCWGT. They don't have a single problem with their CCWGT, like in have with my US version of CCWGT. Its almost like it's 2 completely different devices. How can that be? I really think Google dropped the ball on this, as do many people I hear and see leaving comments about CCWGT. Its is a horrible execution of a great idea. And I've been a faithful follower of Google for 20+ years. Google need to get their head and their a$$ wired together in this CCWGT. Particularly their advertising of the device.

topic Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device in Streaming

Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize *ANY* Bluetooth device

topic Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device in Streaming

Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device

Re: Chromecast with Google TV 4K Bluetooth will not recognize ANY Bluetooth device