topic Re: Cast button is gone on app in Streaming

Cast button is gone on app

Lollie — Sat, 07 Jan 2023 17:52:35 GMT

It won’t allow me to cast from certain apps the button is gone, but others work fine. It was working last night, and today it’s not working again. I tried resetting and deleting. How can I get it back?

Re: Cast button is gone on app

JenniferV — Wed, 11 Jan 2023 17:48:44 GMT

Hey Lollie,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? What apps are you experiencing this issue? What’s the make and model of the device you use to cast?

Give these steps a try:

Make sure you're casting from a Chromecast-enabled app.
Completely close the app(s), then reopen.
Make sure the app you're having an issue with is updated.
Uninstall and reinstall the affected app.
Reboot your Wi-Fi router.
Reboot your Chromecast.
Forget and reconnect your phone to the same Wi-Fi network where the Chromecast is connected to.
Try to cast from another mobile device to isolate if it's a device issue.
Reboot your mobile phone.
Perform another factory reset on the Chromecast device.

Let me know how it goes.

Best,

Jennifer

Re: Cast button is gone on app

JenniferV — Sun, 15 Jan 2023 16:44:12 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Cast button is gone on app

JenniferV — Mon, 16 Jan 2023 19:05:11 GMT

Hi Lollie,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer