topic Re: Issues with scaling on chromecast in Streaming

Issues with scaling on chromecast

Adam10 — Sat, 14 Jan 2023 21:20:26 GMT

Spotify, BBC iPlayer and BBC Sounds are all showing the top left of the screen zoomed in which makes it impossible to use the apps. Clearing the data of the apps and reinstalling them did nothing. Any solutions?

Re: Issues with scaling on chromecast

CliveC — Sat, 14 Jan 2023 22:42:19 GMT

I have had the exact same issue with Netflix sinc ethe update to Android 12

Re: Issues with scaling on chromecast

Zaominach — Sat, 14 Jan 2023 23:41:15 GMT

Same problem here. I use my 4k Chromecast on a 1080p display. What display are you using?

Re: Issues with scaling on chromecast

darksqueal — Sun, 15 Jan 2023 10:02:53 GMT

Same issue

Re: Issues with scaling on chromecast

CliveC — Sun, 15 Jan 2023 10:33:53 GMT

For me it’s a chrome cast 4k on a 4k display. Have tried two different 4k display and get the same. One is a Sony TV the other a Sony projector

Re: Issues with scaling on chromecast

Debuggin — Sun, 15 Jan 2023 20:08:49 GMT

Same issue for me with iPlayer on 4k chromecast with android TV on 4 different size 4k LG and Panasonic TVs.

iPlayer beta features makes no difference.

Apps and system are latest versions, reinstall, reset, nothing helps.

the way it looks is the app seems to be showing android webview so it could be related to that or the apps themselves updated.

Re: Issues with scaling on chromecast

Adam10 — Sun, 15 Jan 2023 20:53:51 GMT

What do you mean by it's showing android system webview?

Re: Issues with scaling on chromecast

Debuggin — Sun, 15 Jan 2023 21:21:51 GMT

On my TV as you navigate around in this zoomed in state it has scroll bars and other behaviour that is representative of an android web view, if I had to hazard a guess I would suspect iPlayer was a thin client wrapper around a part of the normal website.

if not webview then it is just a web app made in electron or with CEF or something

Re: Issues with scaling on chromecast

Debuggin — Sun, 15 Jan 2023 21:29:34 GMT

Actually that kind of tracks with the same behaviour from multiple apps, they probably all use the same stack underneath

Re: Issues with scaling on chromecast

Rosewellzz — Sun, 15 Jan 2023 22:24:05 GMT

Same issue for me on Google TV, had to go back to using Samsung BBC iPlayer app

Re: Issues with scaling on chromecast

Adam10 — Mon, 16 Jan 2023 17:08:21 GMT

Interesting, I haven't seen any scroll bars on mine but if is, why would it only happen to a few apps like iplayer and spotify, but not netflix for example?

Re: Issues with scaling on chromecast

Debuggin — Mon, 16 Jan 2023 17:17:48 GMT

This is just a supposition, but I would think the much better written applications are probably Native or web assembly for performance, better video compression (av1) or use a different proprietary or expensive stack underneath.

The applications that are causing problems could also just not be very well written, or not kept up-to-date and thus misusing or not using features of the stack they are built on or android features.

Re: Issues with scaling on chromecast

Debuggin — Mon, 16 Jan 2023 17:26:42 GMT

I am mainly imaging a scenario were some version of a shared system or third party dependency is at fault

Re: Issues with scaling on chromecast

CliveC — Mon, 16 Jan 2023 19:16:32 GMT

@Adam10 it is happening to Netflix on my Chromecast With Google TV (4K)

Re: Issues with scaling on chromecast

Adam10 — Mon, 16 Jan 2023 19:35:47 GMT

That's interesting, haven't had mine impacted.

Re: Issues with scaling on chromecast

Debuggin — Mon, 16 Jan 2023 19:42:56 GMT

Netflix is also fine for me

Re: Issues with scaling on chromecast

Debuggin — Mon, 16 Jan 2023 19:46:27 GMT

Did you all send feedback from the home app?

Re: Issues with scaling on chromecast

CliveC — Mon, 16 Jan 2023 20:23:41 GMT

I filled in the form listed on her ein other threads to let support know of the issue

Re: Issues with scaling on chromecast

Mlabrador — Thu, 19 Jan 2023 01:04:52 GMT

Hi folks,

Thanks for posting in the Community. Let's sort this out.

Could you try to plug this on a different TV if it's the same? Also, try doing a factory reset to see if that would work. Keep me posted.

Best,

Nikki

Re: Issues with scaling on chromecast

CliveC — Thu, 19 Jan 2023 06:03:37 GMT

Hi @Mlabrador I have tried on two different 4k displays and get the same problem on both.

also tried a factory reset and setup again but still have the same problem, it is intermittent though. Sometimes when I have the problem if I power off and on again it is fine for a while