topic Re: Contacting customer service support in Streaming

Contacting customer service support

steph123 — Wed, 04 Jan 2023 03:01:14 GMT

I tried having a Google agent to call me to troubleshoot an issue with my chromecast. Each time it said that someone has rung my phone number but I did not receive the call. Is there a simple and straightforward way to contact Google for support?

Re: Contacting customer service support

kiltguy2112 — Wed, 04 Jan 2023 16:39:13 GMT

I've had better luck using chat.

https://support.google.com/chat/?hl=en#topic=7649316

Re: Contacting customer service support

JenniferV — Mon, 09 Jan 2023 15:45:40 GMT

Hello there,

Thanks for the help, kiltguy2112.

steph123, how's it going? Were you able to speak to our support team? Do you still need help?

Regards,

Jennifer

Re: Contacting customer service support

Chabeeb — Tue, 10 Jan 2023 23:55:22 GMT

Can someone tell me if you can call for help? I’m technically challenged and would love to speak to a person, or even email but I’ve been searching and can’t find either option.

Re: Contacting customer service support

JenniferV — Wed, 11 Jan 2023 19:18:42 GMT

Hi Chabeeb,

Could you tell us more about your concern so we can further assist you? Do you have a Chromecast device? If yes, what type of Chromecast device do you have?

On the other hand, if you still wish to speak to our support team, you may use this link to get a live representative.

Thanks,

Jennifer

Re: Contacting customer service support

JenniferV — Sun, 15 Jan 2023 17:26:15 GMT

Hey there,

It's me again. I want to check if you still need help. Feel free to let us know if you do.

Best,

Jennifer

Re: Contacting customer service support

JenniferV — Mon, 16 Jan 2023 17:57:53 GMT

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Contacting customer service support

Unknown1 — Tue, 17 Jan 2023 08:12:15 GMT

I'm assuming Steph is addressing the PHONE issue, as in, CAN I PLEASE SPEAK WITH A LIVE PERSON! Communicating via text, CHAT, or email can exacerbate the problem, because compared to a phone conversation, it's arduous, hair-pulling slow, and fraught with a land-mined-filled opportunity of miscommunication (to wit: "Period!? Simply inserting a dot between 2 words will delineate one thought from the next, thus avoiding the ultimate tragic consequences of my miscommunication, all because i narcissistically live in a world where EVERYBODY should know what i meant to say!? There exists such a thing!?").

Google goes through great lengths to avoid personal contact with users, because they can, because there's insufficient competition, because they've weaseled so thoroughly into our personal lives with such efficiency and purpose that it's impossible to extricate oneself from their grip. They're like the tobacco industry: they , see us only as money widgets, ignore the dangers of their product, then blame us for its ills by proclaiming, "we're just giving the consumer what they want".

I--as with Step, I'm assuming--completed an online form to have them call me. (Because, SURPRISE, the link to call them did not work. Why not display a number to dial for such situations?) But i waited all night for a call. Phone never rang. Nothing.

Later i discoved several phone mssgs from google (one for each time i repeatedly completed the form, mistakenly believing i had made an error on each prior attempt), informing me that they tried to contact me but I failed to respond. They suggested I resolve my problem via online methods.

WTF!? BEYOND THE HUBRIS OF REDIRECTING ME BACK TO THEIR ONLINE (NON)SOLUTION, THEY DIDN'T EVEN LEAVE A RETURN NUMBER FOR ME TO CALL. MORE IMPORTANTLY, AND WHAT'S REALLY SCARY, IS HOW'D THEY GET THEIR CALLS TO BYPASS MY PHONE'S RINGER AND GO STRAIGHT TO VOICEMAIL? Now, I'd be crazy to think that a caller, ANY CALLER, could disable my phone's ringer, much less without my permission, right!? I have an Android phone. A GOOGLE Android phone.

Re: Contacting customer service support

Unknown1 — Tue, 17 Jan 2023 08:17:30 GMT

Don't blame yourself. Youre not technically challenged because you can't follow their non-sensical, non-intuitive drivel they pass for solutions on their websites.

Re: Contacting customer service support

Unknown1 — Tue, 17 Jan 2023 08:52:15 GMT

Don't thank Kilt. He's part of the problem. Hes providing a solution to one its obvious Steph has already tried. Google purposely sends you through the Rings of Hell to speak with them so that youll have no choice but to exhaust all online (non)solutions first before you (gasp) have the gaul to encroach on their time.

Re: Contacting customer service support

JenniferV — Tue, 17 Jan 2023 21:33:29 GMT

Hello Unknown1,

We hear you and we appreciate you sharing your thoughts about us — rest assured that we'll learn from this to deliver a better process and experience in the future.

Also, we want to make this right for you. Do you happen to have a case ID of interaction from our support team? If so, could you please provide it so I can have it reviewed? What Google Nest device do you have? Could you share a detailed information on your issue with your device?

Regards,

Jennifer

Re: Contacting customer service support

JenniferV — Mon, 23 Jan 2023 17:22:53 GMT

Hi there,

How's it going? Still need help?

Thanks,

Jennifer

Re: Contacting customer service support

Wbloethe — Mon, 23 Jan 2023 18:20:28 GMT

Exactly lousy, customer service pick up the phone and talk to your customers who are buying your product

Re: Contacting customer service support

dugnvent — Mon, 23 Jan 2023 18:36:29 GMT

I have a Google Nest thermostat. I changed the home modem, can't get it to connect to the new WIFI. I've tried to delete device ( I have two thermostats) and set up device, after scanning the QR code on the back of the thermostat, I choose "thermostat already installed" and it will not connect. When I go to 'network" on the settings of the thermostat itself, I get this "Disconnected g.co/nest/m22" There are two selections, "Nest Server" and "Back" neither render anything. It will not recognize the new modem router.

Re: Contacting customer service support

JenniferV — Mon, 23 Jan 2023 22:08:09 GMT

Hello there,

Wbloethe, I'm sorry to hear about your experience. Could you tell us more about your issue so we can further assist you? Do you have a Chromecast device?

dugnvent, it looks like your concern is about your Nest Thermostat. We recommend that you create a new thread and post your concern in the Nest Thermostat Community forum — our Community Specialist for Nest Thermostat can further assist you.

Thanks,

Jennifer

Re: Contacting customer service support

JenniferV — Thu, 26 Jan 2023 22:39:39 GMT

Hi there,

I want to check if you still need assistance. Don't hesitate to reach back if you do.

Thanks,

Jennifer

Re: Contacting customer service support

JenniferV — Sun, 29 Jan 2023 16:19:29 GMT

Hey folks,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and provide as many details as you can — we'll be happy to help.

Thanks,

Jennifer