topic Re: Disney + and Paramount wont load videos in Streaming

Disney + and Paramount wont load videos

Dvinchi — Wed, 18 Jan 2023 00:56:28 GMT

I recently switched from firestick to Chromecast with Google TV. For the most part I have been very pleased with it however I am unable to load any TV shows or Movies with the Disney+ or Paramount+ apps. All other apps work perfectly fine. Both apps with the issue will load content and I am able to navigate through them but once I select something to watch neither of them will load thr video. Disney comes up with a Contact Support which has been no help and Paramount just keeps flashing acting like it wants to load. If it was one app I would think it's an app issue but with 2 it makes me wonder if it's a Google TV issue. All apps and Google tv are updated. I've tried resetting, fresh installs and rebooting modem. Ive also tried different resolutions. Any help or suggestions would be appreciated.

Re: Disney + and Paramount wont load videos

JenniferV — Sun, 22 Jan 2023 23:36:30 GMT

Hello Dvinchi,

Thanks for reaching out and for doing some steps beforehand — I appreciate it! To cover all the bases, could you clear the cache and data of the affected apps and reboot your Chromecast with Google (4K) then, plug it into a different HDMI port on your TV?

Keep me posted.

Best,

Jennifer

Re: Disney + and Paramount wont load videos

Dvinchi — Tue, 24 Jan 2023 21:24:31 GMT

Hey Jennifer, thank you gorgeous the help. I have cleared everything again. Forced stop. Unplugged chromecast and plugged into the other hdmi port on the TV. Does same thing where the apps will load. I can navigate them just fine. When I goto load a movie or show it errors out. I have even updated my TV thinking that may be an issue. Any other things I should try.

Re: Disney + and Paramount wont load videos

Dvinchi — Tue, 24 Jan 2023 21:26:24 GMT

For your help* 🙃

Re: Disney + and Paramount wont load videos

JenniferV — Tue, 24 Jan 2023 22:52:52 GMT

Hey there,

Thanks for getting back to us with an update. Could you please go to Google TV settings > Apps > See all apps > Choose the apps you're having an issue with > Check for any updates? After that, test if the issue will persist.

Let me know how it goes.

Best,

Jennifer

Re: Disney + and Paramount wont load videos

Dvinchi — Wed, 25 Jan 2023 21:55:04 GMT

According to Google searches am running the latest version of Disney Plus 2.15.3-rc5 and Paramount Plus 12.0.34 l. However on the app settings there is no option to check for latest version outside of Uninstalling and reinstalling. I have just Uninstaller and reinstalled both again and still same issue.

Re: Disney + and Paramount wont load videos

JenniferV — Thu, 26 Jan 2023 23:04:45 GMT

Hi Dvinchi,

Got it. Please try the additional steps below:

From the Google TV home screen, at the top right, go to the profile icon.
Select Settings > Apps.
Select the app you want to close.
Select Force stop > OK.

If the issue persists, perform another factory reset on your Chromecast with Google TV (4K). Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

Re: Disney + and Paramount wont load videos

Dvinchi — Sun, 29 Jan 2023 17:20:12 GMT

Hey Jennifer

I factory reset everything. Once loaded I tried disney and paramount first before anything else. They both worked. I ended up doing a trial and error and found that the Bluetooth Samsung Soundbar was causing the issue with the 2 apps with it loaded and going through chromecast device. I have reset again and loaded the soundbar through the TV and both apps are still working. I guess painting the soundbar with chromcast was causing a sync issue with the video of the apps. Hope that was it and may it help anyone else with same issue. I don't remember seeing anyone else that has come up with same conclusion.

Re: Disney + and Paramount wont load videos

JenniferV — Sun, 29 Jan 2023 17:45:14 GMT

Hello there,

Thanks for keeping me in the loop and for sharing your resolution in the Community! I suggest you observe the behavior of your device and let me know if the issue will persist.

Best,

Jennifer

Re: Disney + and Paramount wont load videos

JenniferV — Wed, 01 Feb 2023 21:44:00 GMT

Hey Dvinchi,

It's me again. I want to check if everything is up and running now. Feel free to let me know if you still need help.

Thanks,

Jennifer

Re: Disney + and Paramount wont load videos

JenniferV — Thu, 02 Feb 2023 21:56:36 GMT

Hi Dvinchi,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer