topic Blue rectangle on Paramount+ in Streaming

Blue rectangle on Paramount+

Douglasgtdavis — Fri, 27 Jan 2023 03:26:40 GMT

any ideas what is going on. Remote won't respond. Used the app on my phone to get out. Once out of the app, the rectangle is gone. Went back in and there is was again

Re: Blue rectangle on Paramount+

Jeran — Wed, 01 Feb 2023 18:26:52 GMT

Hey there Douglasgtdavis,

That is an interesting issue! I can imagine it's pretty annoying to watch anything with that rectangle right in the middle of the screen. First, I would go ahead and restart the Chromecast and try again. If the problem persists after a restart, clear out the cached app data on Paramount+. Finally, if that didn't help, go ahead and uninstall and reinstall the app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Blue rectangle on Paramount+

Jeran — Mon, 06 Feb 2023 17:38:06 GMT

Hey there Douglasgtdavis,

Do you have any more questions that I can address?

Thank you,
Jeran

Re: Blue rectangle on Paramount+

Douglasgtdavis — Mon, 06 Feb 2023 17:39:55 GMT

Thanks Jeran,

I haven't had a chance to try what you suggested. I will let you know soon.

Re: Blue rectangle on Paramount+

Jeran — Mon, 06 Feb 2023 22:53:49 GMT

Hey there Douglasgtdavis,

No problem at all! I'll check up on you in a few days.

Best regards,

Jeran

Re: Blue rectangle on Paramount+

Jeran — Fri, 10 Feb 2023 17:47:54 GMT

Hey there Douglasgtdavis,

Just checking up again; did you have a chance to try out the troubleshooting?

Best regards,

Jeran

Re: Blue rectangle on Paramount+

Douglasgtdavis — Fri, 10 Feb 2023 17:50:07 GMT

This seems to have worked. Thanks for the help

Re: Blue rectangle on Paramount+

Muddi — Thu, 16 Feb 2023 13:41:37 GMT

Hey Douglasgtdavis,

Happy to hear that your issue was resolved and @Jeran was able to help! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi