topic Chromecast with google tv stuck at Google Logo in Streaming

Chromecast with google tv stuck at Google Logo

Ochea — Fri, 27 Jan 2023 13:29:09 GMT

The device will not pass the google logo - not loading

Managed to restart the device multiple times and it started - device was updated with the last version and after restart - issue still present

tried to whipe to factory settings - same issue

nothing works

Re: Chromecast with google tv stuck at Google Logo

JenniferV — Mon, 30 Jan 2023 22:11:11 GMT

Hi Ochea,

Thanks for reaching out to the Chromecast Community forum and for being a step ahead of us.

To cover all the bases, what type of Chromecast with Google TV device do you have, is it 4K or HD model? Could you please plug in your device on a different TV screen if one is available and reboot your Wi-Fi router? Also, try to unplug it then plug it back in after 24 hours.

Regards,

Jennifer

Re: Chromecast with google tv stuck at Google Logo

JenniferV — Thu, 02 Feb 2023 22:22:36 GMT

Hello there,

How's it going? do you still need help?

Thanks,

Jennifer

Re: Chromecast with google tv stuck at Google Logo

Princesss — Fri, 03 Feb 2023 22:31:15 GMT

Hi Ochea,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast devices and we'd be glad to assist you further.

Best,

Princess