topic Re: Chromecast with Google TV dolby digital fallback in Streaming

Chromecast with Google TV dolby digital fallback

StinkyWeezle — Tue, 17 Jan 2023 11:46:58 GMT

Just picked up an old Dolby Digital Receiver and noticed that most streaming apps are falling back to PCM Stereo. Netflix, Disney+, AppleTV+, Prime & Now TV all have this problem. Youtube works fine for what surround content there is.

I can get it to work by manually selecting Dolby Digital Plus or Atmos in the system settings (which should be backward compatible with DD anyway), but then after playing a DD+ stream, if I play a PCM stereo stream (Spotify, etc) plays at half speed and low pitch. This low pitch issue doesn't fix itself until I reboot the chromecast.

Re: Chromecast with Google TV dolby digital fallback

JenniferV — Sun, 22 Jan 2023 23:39:59 GMT

Hi StinkyWeezle,

Thanks for posting. Let's sort this out!

Quick question: is your Chromecast with Google TV (4K) plugged into the Receiver? If yes, could you try to plug it in directly to your TV? Also, try to plug it into a different HDMI port and check if the same issue will persist.

Regards,

Jennifer

Re: Chromecast with Google TV dolby digital fallback

StinkyWeezle — Tue, 24 Jan 2023 19:43:31 GMT

It's plugged into the TV and using the toslink output to pass through to the receiver. The receiver is quite old and doesn't support ARC. When I connect the Chromecast to the receiver I get the same result with the CC set to autodetect. Only get PCM 48 stereo from all streaming apps except YouTube which outputs AC3 on selected clips. If I connect to the receiver and force DD+ I get no sound at all from any apps and it registers all content as PCM 192 on the display. According to Reddit this all worked prior to the Android 12 update.

TV : LG 50LA660V-ZA

Receiver: Sony HT-SF1300

Re: Chromecast with Google TV dolby digital fallback

JenniferV — Tue, 24 Jan 2023 23:31:22 GMT

Hello StinkyWeezle,

Thanks for getting back to us. The Chromecast outputs surround sound if a particular app supports it, and if the Audio/Video Receiver (AVR) or TV it's plugged into tells the Chromecast over Extended Display Identification Data (EDID) that it supports 5.1, AC3, and AC3/EAC3 surround sound. If the TV or AVR do not support one of these settings, Chromecast will not output surround sound.

You can check those settings above if it's present on your TV or receiver.

Thanks,

Jennifer

Re: Chromecast with Google TV dolby digital fallback

StinkyWeezle — Wed, 25 Jan 2023 06:43:16 GMT

The TV and receiver both support AC3 and DTS, but not eAC3. The issue is that most streaming apps (except YT) will currently only output AC3 if eAC3 is detected at the system level.

Re: Chromecast with Google TV dolby digital fallback

JenniferV — Thu, 26 Jan 2023 22:06:58 GMT

Hi there,

Got it. Could you please perform a factory reset on your Chromecast then try again?

Best,

Jennifer

Re: Chromecast with Google TV dolby digital fallback

JenniferV — Sun, 29 Jan 2023 23:05:47 GMT

Hey StinkyWeezle,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

Re: Chromecast with Google TV dolby digital fallback

StinkyWeezle — Mon, 30 Jan 2023 18:24:02 GMT

Factory reset done, no change. Also spoke with Netflix and Disney on the issue. Disney told me the Chromecast doesn't support 5.1 audio or Atmos (yeah, that's not correct) and Netflix were perplexed about it. Both have escalated to dev teams but it's sounding like there's a problem with the Android API on the device which indicates whether AC3 is supported or not.

Kernel version 4.9.269

Android TV OS build SSTE.220621.019.A2.9082754

Re: Chromecast with Google TV dolby digital fallback

JenniferV — Mon, 30 Jan 2023 23:23:12 GMT

Hi there,

Understood. We'd like to further check this. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

Re: Chromecast with Google TV dolby digital fallback

StinkyWeezle — Wed, 01 Feb 2023 15:58:51 GMT

Form submitted. Thanks for your help.

Re: Chromecast with Google TV dolby digital fallback

JenniferV — Wed, 01 Feb 2023 18:43:40 GMT

Hello StinkyWeezle,

We got your form — thanks for filling it out. Please keep an eye on your inbox as our team will reach out to you anytime soon.

Also, continue the conversation there as this thread will be locked after 24 hours.

Best,

Jennifer