topic Unreliable using Chromecast in speaker group. in Streaming

Unreliable using Chromecast in speaker group.

Phil_S — Tue, 31 Jan 2023 03:10:16 GMT

Using my Chromecast With Google TV as a device for my Spotify speaker group is unreliable. Often it never even works and when it does, it can take 20+ seconds to start playing on all three Google devices. Once paying, there are frequent occasions when music will cutout for a second or two randomly.

I have preformed a restart, reinstall and update of Chromecast Built-in and full factory reset.
Cast Firmware version: 1.61.329909
Chromecast is on the 5 GHz network.

Re: Unreliable using Chromecast in speaker group.

JenniferV — Sun, 05 Feb 2023 22:22:33 GMT

Hello Phil_S,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, please remove and re-add the devices in your speaker group. If the issue persists, reboot your Wi-Fi router and perform another factory reset on your Chromecast with Google TV.

Regards,

Jennifer

Re: Unreliable using Chromecast in speaker group.

JenniferV — Wed, 08 Feb 2023 22:30:46 GMT

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

Re: Unreliable using Chromecast in speaker group.

JenniferV — Thu, 09 Feb 2023 23:04:33 GMT

Hi Phil_S,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Unreliable using Chromecast in speaker group.

Phil_S — Fri, 10 Feb 2023 22:14:32 GMT

Jennifer,

I performed all the steps you described and am testing now.

Re: Unreliable using Chromecast in speaker group.

Phil_S — Fri, 10 Feb 2023 22:22:57 GMT

Jennifer,

I performed all the steps you described and am still getting the same problem.

Re: Unreliable using Chromecast in speaker group.

Jeran — Wed, 01 Mar 2023 19:59:32 GMT

Thank you for helping out, Jennifer!

Hey there Phil_S,

There was a recent update that came out for the Chromecast with Google TV, so would you double-check to make sure that both your Chromecast and Google Home app are up-to-date? Afterwards, go ahead and clear out the cached app data on the Google Home app as well.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Re: Unreliable using Chromecast in speaker group.

Jeran — Mon, 06 Mar 2023 18:38:19 GMT

Hey there Phil_S,

Do you have any more questions that we can address?

Thank you,
Jeran

Re: Unreliable using Chromecast in speaker group.

Jeran — Tue, 07 Mar 2023 21:39:41 GMT

Hey Phil_S,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran