topic Re: Child profile has disappeared on Chromecast with Google TV in Streaming

Child profile has disappeared on Chromecast with Google TV

pauldsmyth — Fri, 20 Jan 2023 21:06:44 GMT

Do not tell me to add a child profile. That option has randomly disappeared. I have two other of these devices on which my child's account is still working. What have you done to break my chromecast?

Re: Child profile has disappeared on Chromecast with Google TV

JenniferV — Tue, 24 Jan 2023 22:55:08 GMT

Hello pauldsmyth,

Thanks for reaching out and I'm sorry to hear about that. What type of Chromecast with Google TV device do you have, is it the 4K or HD? Please reboot your device and test. If the issue persists, perform a factory reset. Here's a guide: How to factory reset your Chromecast.

Best,

Jennifer

Re: Child profile has disappeared on Chromecast with Google TV

JenniferV — Mon, 30 Jan 2023 16:42:08 GMT

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

Re: Child profile has disappeared on Chromecast with Google TV

JenniferV — Tue, 31 Jan 2023 16:46:18 GMT

Hi pauldsmyth,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,

Jennifer

Re: Child profile has disappeared on Chromecast with Google TV

pauldsmyth — Tue, 31 Jan 2023 21:30:40 GMT

I've been replying to this by email which has been bouncing. I will try resetting it tomorrow morning although this is ridiculous that I should have to do that rather than find out why it's happened

Re: Child profile has disappeared on Chromecast with Google TV

JenniferV — Tue, 31 Jan 2023 21:44:35 GMT

Hello pauldsmyth,

I understand that this can be frustrating, but resetting your device to default settings is the next best step. Give it a try!

I'll wait for your update.

Thanks,

Jennifer

Re: Child profile has disappeared on Chromecast with Google TV

pauldsmyth — Wed, 01 Feb 2023 23:17:24 GMT

Factory reset resolved the issue. It's a real pain now having to set up all the apps again but at least my son can use his profile

Re: Child profile has disappeared on Chromecast with Google TV

JenniferV — Wed, 01 Feb 2023 23:28:54 GMT

Hi there,

Thanks for keeping me in the loop and happy to hear that this has been sorted out. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer