topic Re: Chromecast (4th gen) frozen on google logo screen in Streaming

Chromecast (4th gen) frozen on google logo screen

moliver166 — Sat, 21 Jan 2023 03:20:19 GMT

I've had this chromecast for more than a year and it has worked fine until recently. It is frozen on a mutli-color G (google logo) screen and when I hold down the button it stays solid white and never turns yellow. When using the google home app, the chromecast says disconnected and unable to access device settings. I've tried holding down the button, unplugging it, plugging it back in and then the light turns yellow then white then I release the button and it just turns back to the G screen. I don't believe wi-fi would be an issue it hasn't been before. I'm unable to reset/reboot it or control it at all. I was wondering if unplugging it while in an update would cause these issues because that could have happened. Has anyone one had this issue? Help ; (

Re: Chromecast (4th gen) frozen on google logo screen

Ashyk — Sat, 21 Jan 2023 03:49:02 GMT

I am currently having this same exact issue. I also know WiFi is not the issue.

Re: Chromecast (4th gen) frozen on google logo screen

Mr_Mark — Mon, 23 Jan 2023 17:24:21 GMT

Also having this issue. Was fine before bed and wouldn't work this morning.

Re: Chromecast (4th gen) frozen on google logo screen

JenniferV — Tue, 24 Jan 2023 22:47:41 GMT

Hi folks,

Thanks for reaching out to the Chromecast Community forum and I'm sorry to hear that you're having an issue with your Chromecast with Google TV (4K). To cover all the bases, could you please plug in your device on a different TV screen if one is available and try to reset the device? Also, try to unplug it for 24 hours then plug it back in.

Let me know how it goes.

Best,

Jennifer

Re: Chromecast (4th gen) frozen on google logo screen

JenniferV — Mon, 30 Jan 2023 16:45:40 GMT

Hey there,

It's me again. How's it going? Did the steps help?

Thanks,

Jennifer

Re: Chromecast (4th gen) frozen on google logo screen

Ashyk — Mon, 30 Jan 2023 22:12:04 GMT

Hey Jennifer.
I tried the steps and unfortunately, I am still having the same issue. What else can we do to try and resolve this issue?

Re: Chromecast (4th gen) frozen on google logo screen

JenniferV — Mon, 30 Jan 2023 22:27:20 GMT

Hello Ashyk,

Oh no! We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?

Best,

Jennifer

Re: Chromecast (4th gen) frozen on google logo screen

Ashyk — Tue, 31 Jan 2023 03:06:15 GMT

I have filled out this form once already and haven’t received a response. I went ahead and filled it out again so hopefully someone reaches out soon.

Re: Chromecast (4th gen) frozen on google logo screen

JenniferV — Tue, 31 Jan 2023 17:06:22 GMT

Hi Ashyk,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon, so keep an eye on your inbox.

moliver166 and Mr_Mark, I want to check if you still need help. Let me know if you do as this thread will be locked after 24 hours.

Thanks,

Jennifer

Re: Chromecast (4th gen) frozen on google logo screen

Mr_Mark — Tue, 31 Jan 2023 17:32:25 GMT

Hi Jennifer,

I'm okay thank you.

I have since purchased a new Chromecast to replace the one that isn't working.

Re: Chromecast (4th gen) frozen on google logo screen

JenniferV — Tue, 31 Jan 2023 19:14:14 GMT

Hey Mr_Mark,

Understood and thanks for keeping me in the loop. Give us a shout if something comes up — you know where to find us!

Best,

Jennifer