topic Re: Can’t turn off Captions using Google TV app to watch a movie in Streaming

Can’t turn off Captions using Google TV app to watch a movie

andrewhf — Sun, 22 Jan 2023 03:28:24 GMT

I’m unable to turn off captions on Google TV while watching movies. Captions are not turned on and are not showing up on any other apps using my Google TV device such as Netflix, Hulu, HBO, and are not turned on for my Samsung TV itself. Under Google TV app settings they are marked as “off”.

How do I figured out where to turn them off?

Re: Can’t turn off Captions using Google TV app to watch a movie

JenniferV — Wed, 25 Jan 2023 21:59:27 GMT

Hi andrewhf,

Thanks for reaching out. Please be advised that caption preferences might not apply to certain apps and some individual content may not support closed captioning. Try the steps below:

From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
Select System > Accessibility.
Select Captions.
Turn on/off Display to show captions. Then choose your options.

Regards,

Jennifer

Re: Can’t turn off Captions using Google TV app to watch a movie

JenniferV — Mon, 30 Jan 2023 16:59:56 GMT

Hey there,

It's me again. How's it going? Do you still need help?

Best,

Jennifer

Re: Can’t turn off Captions using Google TV app to watch a movie

JenniferV — Tue, 31 Jan 2023 17:09:29 GMT

Hello andrewhf,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Can’t turn off Captions using Google TV app to watch a movie

andrewhf — Tue, 31 Jan 2023 18:16:24 GMT

@JenniferV thank you for your response! That was exactly it. Silly mistake on my end figuring out how Third Party Apps vs. Google TV device vs. Samsung TV have captions set up.

Best,

Andrew

Re: Can’t turn off Captions using Google TV app to watch a movie

JenniferV — Tue, 31 Jan 2023 19:31:57 GMT

Hey andrewhf,

No biggie! Happy to hear that the information I've shared on this thread answered your queries. Let me know if you still have concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Jennifer