topic Re: Prime Video Buffering in Streaming

Prime Video Buffering

Murger47 — Wed, 25 Jan 2023 04:01:06 GMT

Prime started buffering approximately a month ago. I have 2 chrome casters and it happens on both of them. I have uninstalled And reinstalled the app cleared the cache unplug and repluged everything. Other apps are working fine and prime is working fine on other devices. I noticed that someone else had the same issue was it resolved if so how?

Re: Prime Video Buffering

JenniferV — Sun, 29 Jan 2023 19:50:55 GMT

Hi Murger47,

Thanks for reaching out to the Chromecast Community forum! Let's sort this out.

A few questions: what type of Chromecast device do you have? If you're casting from a mobile device, is the Operating System (OS) updated? Are there other apps that actively run on the mobile device?

Try these steps:

Disconnect from Chromecast, then recast.
On the casting device, toggle Wi-Fi off and then on.
Close any resource intensive apps that are open.
Make sure you have a stable and strong Wi-Fi connection.
Reboot your mobile phone and Wi-Fi router.
Factory reset your Chromecast.

Let me know how it goes.

Best,

Jennifer

Re: Prime Video Buffering

JenniferV — Wed, 01 Feb 2023 23:34:38 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Prime Video Buffering

JenniferV — Thu, 02 Feb 2023 23:36:00 GMT

Hey Murger47,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer