topic Re: Can't link my Netflix account to Google Home APP. in Streaming

Can't link my Netflix account to Google Home APP.

jay_chen — Sun, 15 Jan 2023 16:58:04 GMT

After I reboot my Chromecast Ultra, disconnect my Netflix then re-connect it back to Google Home App, I got a error code "400. That's an error" message.
Any ideas?

Re: Can't link my Netflix account to Google Home APP.

Juni — Sat, 21 Jan 2023 22:27:44 GMT

Hi jay_chen,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: did you move from one country to another? Is your Google Home app updated? Could you tell why you disconnected from Netflix? Were you having earlier issues with it?

You can force close and reopen your Google Home app. If that did not work do uninstall and reinstall Google Home app then observe if this will make a difference.

Keep me posted.

Regards,

Juni

Re: Can't link my Netflix account to Google Home APP.

Juni — Tue, 24 Jan 2023 22:31:14 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Juni

Re: Can't link my Netflix account to Google Home APP.

jay_chen — Wed, 25 Jan 2023 02:31:17 GMT

Hello Juni,

Sorry for my late reply.
>> did you move from one country to another? >>> Nope
>> Is your Google Home app updated? >>> Nope, but it's the lasted version.
>> Could you tell why you disconnected from Netflix? >>> Having too many devices login my account at the same time, so I log out all my devices and try to keep those what I really need online.
>> Were you having earlier issues with it? >>> nope

The only issue I have now is, I can't cast Netflix to my smartTV (panasonic TH-50CX600W) like before.
SSCR-S4010-2002-N
I have two X600W Panasonic smartTVs.
Had tried to cast from several cellphones or laptops or tabs.
The result is all the same.
At the meanwhile, I have no problem to cast Disney+ or Youtube, and Netflix service told me that's the issue from chromecast side.

Thanks for your asking,
Best,
Jay

Re: Can't link my Netflix account to Google Home APP.

Juni — Wed, 25 Jan 2023 22:27:05 GMT

Hi there,

Thanks for the response. Do your Panasonic TV’s have a plugged in Chromecast or built-in Chromecast? What message are you getting when you try to cast from the Netflix app?

Looking forward to your response.

Regards,

Juni

Re: Can't link my Netflix account to Google Home APP.

jay_chen — Wed, 25 Jan 2023 23:10:16 GMT

Hi Juni,
It's a built-in Chromecast smartTV.
I always get the error code : SSCR-S4010-2002-N
It seems like my smartphone can't connect it properly.

Regards,
Jay

Re: Can't link my Netflix account to Google Home APP.

Jeran — Thu, 02 Feb 2023 17:32:01 GMT

Hey there jay_chen,

I'm just checking up on this thread, I hope you're doing well. Just out of curiosity, what Netflix plan are you using? Apparently, the Netflix "Basic with ads" plan won't be able to cast to any non-Google TV devices. That could be an issue since you have a Chromecast Ultra.

Also, thank you for helping out on this thread, Juni!

Best regards,
Jeran

Re: Can't link my Netflix account to Google Home APP.

jay_chen — Thu, 02 Feb 2023 22:52:17 GMT

hey Jeran,

I have the premium plan.

thanks for asking me.

Re: Can't link my Netflix account to Google Home APP.

Jeran — Fri, 03 Feb 2023 17:07:49 GMT

Hey there jay_chen,

No problem! I suppose that can't be the issue then. I don't suppose you're able to test using another device, such as a different phone or tablet? That way, we can isolate the problem a bit further.

Best regards,

Jeran

Re: Can't link my Netflix account to Google Home APP.

jay_chen — Fri, 03 Feb 2023 17:10:37 GMT

Hello Jeran,
I did test via different smart devices, from another cellphone, tablet and laptop. all the same.

Best regards,
Jay

Re: Can't link my Netflix account to Google Home APP.

Jeran — Fri, 03 Feb 2023 17:16:28 GMT

Hey there jay_chen,

In this case, you may need to speak with Google Support regarding this, as it seems there may be a deeper issue going on. If you don't mind, would you be able to fill out this form to have them reach out to you via email? Just let me know when you do so.

I hope they help! Let me know if you have any more questions or concerns.

Best regards,

Jeran

Re: Can't link my Netflix account to Google Home APP.

jay_chen — Fri, 03 Feb 2023 18:58:41 GMT

will do it now. Thanks for your help, Jeran!

Re: Can't link my Netflix account to Google Home APP.

Jeran — Fri, 03 Feb 2023 19:37:29 GMT

Hey there jay_chen,

No problem at all! It may be a few days before they reach out to you, since there has been an influx of cases recently, so keep an eye on your email. In the meantime, let us know if you have any more questions! Otherwise, I'll go ahead and lock the thread within 24 hours.

Best regards,

Jeran