topic Re: Just got a new chromecast! in Streaming

Just got a new chromecast!

Izz3h — Thu, 26 Jan 2023 21:55:38 GMT

Hey all,

When I boot up my Chromecast (white model with android TV), it boots into the screen that directs you to g.co/cast/power because it thinks it's plugged into the TV instead of the wall. Problem is, I'm using the power brick and wire it came with.

No matter what I do it's stuck in that low power screen, what do I do?

Best,

Izz3h

Re: Just got a new chromecast!

Byteguy — Fri, 27 Jan 2023 22:09:36 GMT

That sounds like there is a problem with the power-block or cable that came with the device.I

It's a standard USB-C block and cable. If you happen to have another, try it out with them to see if that solves the problem.

Otherwise, take the device back to where you bought it for a return/exchange.

Re: Just got a new chromecast!

JenniferV — Mon, 30 Jan 2023 22:49:09 GMT

Hello there,

Thanks for the help, Byteguy.

Izz3h, have you tried the suggested steps shared by our Product Expert? If yes, how was it? If you're still having trouble, please plug in the Chromecast on a different HDMI port on your TV and if one is available, plug it into a different TV screen and power outlet.

Best,

Jennifer

Re: Just got a new chromecast!

JenniferV — Thu, 02 Feb 2023 22:54:41 GMT

Hi Izz3h,

It's us again. How's it going? did you manage to get your device working?

Thanks,

Jennifer

Re: Just got a new chromecast!

JenniferV — Sun, 05 Feb 2023 17:38:42 GMT

Hey there,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer