topic Re: Wifi signal strength as empty square in Streaming

Wifi signal strength as empty square

MrNice — Tue, 03 Jan 2023 15:42:44 GMT

Factory reset does not solve this problem as suggested in another conversation.

Re: Wifi signal strength as empty square

JenniferV — Sun, 08 Jan 2023 20:00:55 GMT

Hi MrNice,

Thanks for reaching out and I'm sorry to hear about that. I want to know more about your issue.

A few questions:

Do you have a Chromecast device? If yes, what type of Chromecast do you have?
Has the Chromecast been connected to this network before or is this the first time setting the device up?
What's the LED status on your Chromecast?
What's the make and model of your mobile phone?
How far is the Chromecast from the Wi-Fi router and mobile phone?

I'll look forward to your response.

Best,

Jennifer

Re: Wifi signal strength as empty square

JenniferV — Wed, 11 Jan 2023 20:26:31 GMT

Hello there,

It's me again. How's it going? Do you still need help?

Regards,

Jennifer

Re: Wifi signal strength as empty square

MrNice — Thu, 12 Jan 2023 12:54:50 GMT

Hi Jennifer

Thanks for your reply. I just noticed this new problem on the TV-screen. First it shows the wifi-strength as an empty square and then it disappears completely efter some minutes. Only showing the line with the name of the Chromecast ("Alteret" in my case).

1. Chromecast 3

2. It has been functioning fine for more than a year. Nothing has changed in the set-up.

3. White, constant

4. Oneplus 7T Pro. This does not seem relevant, since the problem is on the tv-screen, also when there is no connection to my phone or other phones.

5. 10m and 3m

https://drive.google.com/file/d/1sufRxX9fFvTrJTfFtnMzamJV6cDCKFRf/view?usp=sharing

My other Chromecast 3 is showing the same problem. Maybe it is a problem coming from a SW-update?

Best regards, Robin

Re: Wifi signal strength as empty square

MrNice — Thu, 12 Jan 2023 12:55:42 GMT

https://drive.google.com/file/d/1sufRxX9fFvTrJTfFtnMzamJV6cDCKFRf/view?usp=sharing

Re: Wifi signal strength as empty square

Jeran — Fri, 20 Jan 2023 17:59:36 GMT

Thank you for helping out on this thread, Jennifer!

Hey there MrNice,

I'm just checking up on this thread, that is an interesting issue for sure. Just to be sure, is your Google Home app up-to-date? Also, does the Chromecast still cast properly, or is your Chromecast acting as if the Wi-Fi isn't working?

Best regards,
Jeran

Re: Wifi signal strength as empty square

MrNice — Fri, 20 Jan 2023 19:17:14 GMT

Hi Jeran

Thanks for your reply.

Home app is up-to-date. Version 2.62.1.15.

Both chromecasts3 started to have problems with casting. It works for 5-10 min. and it stops and the internet connection on the router is lost and reset. Annoying, because it takes several min. to reestablish. This is a new issue, which started some time after the symbol issue. Something like one week ago.

Best regards, Robin

Re: Wifi signal strength as empty square

Jeran — Fri, 20 Jan 2023 19:21:35 GMT

Hey there MrNice,

No problem at all! Would you be able to read this article and follow the troubleshooting steps listed? If you get stuck on any particular step, or run into any error messages, please let me know.

Best regards,

Jeran

Re: Wifi signal strength as empty square

MrNice — Tue, 24 Jan 2023 10:58:55 GMT

Hi Jeran

It seems that the built-in sound chromecast in our amplifier after it had a firmware-update was the source of the internet router resetting problem. I removed the amplifier from the WiFi and that solved it. I will try to connect the amplifier with a cable and see how that goes, but I least I know what the critical device is.

Anyway, the problem with the square box remains, even though I tried to follow all the steps in the linked article.

Best regards, Robin

Re: Wifi signal strength as empty square

Jeran — Thu, 02 Feb 2023 17:08:57 GMT

Hey there MrNice,

I'm glad to hear that you were able to figure out the connection issue! Were you able to successfully connect the amplifier with a cable yet?

Just checking up,

Jeran

Re: Wifi signal strength as empty square

Jeran — Mon, 06 Feb 2023 18:59:09 GMT

Hey there,

Do you have any more questions that we can address?

Thank you,
Jeran

Re: Wifi signal strength as empty square

Jeran — Tue, 07 Feb 2023 19:08:43 GMT

Hey MrNice,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Wifi signal strength as empty square

MrNice — Tue, 07 Feb 2023 19:30:25 GMT

Sorry for the delay. I have been busy, but all the connection issues seem to be solved now. Actually it was probably a disturbance on the wifi with overlapping or identical channels of another wifi. Changing the channel on the router fixed this.

Anyway the subject of this thread is still valid. There is still an empty square box behind the wifi's name as in the pic. No other problems...

Best regards, Robin

Re: Wifi signal strength as empty square

Jeran — Tue, 07 Feb 2023 20:47:18 GMT

Hey there MrNice,

In this case, in regards to the Wi-Fi signal showing as an empty square, you may need to submit feedback via the Google Home app to let Google know the icon isn't loading properly. While it may be some time before they look into fixing it, this would be the best way to let the engineering team become aware of the issue.

I hope this helps, and if you have any other questions, please let me know.

Best regards,

Jeran

Re: Wifi signal strength as empty square

Jake — Tue, 14 Feb 2023 22:18:57 GMT

Hey there,

I wanted to check in and see if you managed to see Jeran's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Wifi signal strength as empty square

MrNice — Tue, 14 Feb 2023 22:21:33 GMT

Yes. I have submitted the issue through the home app.

Best regards, Robin

Re: Wifi signal strength as empty square

Jake — Thu, 16 Feb 2023 20:24:07 GMT

Hey there,

Thank you so much for sending that. Please be aware that a fix may not be right away. I do appreciate your patience.

Best regards,

Jake

Re: Wifi signal strength as empty square

Jeran — Mon, 20 Feb 2023 17:19:27 GMT

Hey there MrNice,

Just checking up again on this again. Do you have anything else you'd like us to address today?

Thank you,
Jeran

Re: Wifi signal strength as empty square

Jeran — Tue, 21 Feb 2023 20:39:35 GMT

Hey MrNice,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran